Senior IT technician

Intouch Tech; Aldershot; Hybride; GBP 45 000 - 55 000; Plein temps

Avantages offerts par ce poste

Company pension

Private medical insurance

Free on-site parking

Occasional work-from-home flexibility

Résumé du poste

Intouch Tech is seeking a Senior IT Technician to support and secure customer environments across Microsoft 365, Windows, cloud services and endpoint management. You will work across admin portals, manage security settings, and help maintain compliance.

You will apply strong Microsoft 365 administration, patching, and cyber security skills while liaising with clients and vendors. The role is office-based in Aldershot with occasional flexibility to work from home.

Qualifications

• Senior IT support or MSP experience.
• Strong knowledge of Microsoft 365 administration.
• Experience with Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Ability to manage Microsoft 365 tenants, users, licences, mailboxes and security settings.
• Kaseya experience is advantageous.

Responsabilités

• Provide senior-level IT support across Microsoft 365, Windows, devices, networks and cloud services.
• Manage Microsoft 365 tenants, users, licences, mailboxes, security settings and access controls.
• Work across Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center and Entra ID.
• Support password resets, MFA, conditional access and joiner/mover/leaver processes.
• Troubleshoot Microsoft 365, Outlook, Teams, OneDrive, SharePoint and Windows issues.
• Assist with customer onboarding and documentation tasks.
• Support endpoint security, device management, patching and monitoring processes.
• Escalate and resolve tickets professionally and timely.
• Liaise with third-party vendors as required.
• Communicate clearly with customers and set realistic expectations.
• Support internal process improvement and technical standards.

Connaissances

Microsoft 365 admin

Tenant management

Endpoint management

Cyber security

Customer communication

Troubleshooting

Outils

Kaseya

Intune admin tooling

Microsoft Defender

Description du poste

About Intouch Tech

Intouch Tech provides managed IT support, cyber security, Microsoft 365 and business technology services to UK organisations. We work with businesses that need reliable technical support, clear communication and secure technology that helps them operate effectively.

The role

As a Senior IT Technician, you will support, administer and help secure customer environments across Microsoft 365, Windows, cloud services, endpoint management, networking and cyber security.

A major part of this role will involve working with Microsoft products, so strong Microsoft 365 administration experience is essential. You should be comfortable working across Microsoft admin portals and supporting business users with day-to-day technical issues, security settings, access control and cloud services.

Cyber security is central to what we deliver. You will help protect our customers by managing endpoint protection, monitoring and responding to security alerts, and keeping devices patched, backed up and compliant. Intouch Tech is a Kaseya partner, so experience with the Kaseya suite of IT management and security tools is a real advantage.

You will also support customer onboarding, helping new clients transition smoothly to Intouch Tech's managed service.

Key responsibilities

• Provide senior-level technical support to business customers across Microsoft 365, Windows, devices, networks and cloud services.
• Manage Microsoft 365 tenants, users, groups, licences, mailboxes, security settings and access controls.
• Work across Microsoft 365 Admin Center, Exchange Admin Center, Teams Admin Center, SharePoint Admin Center and Entra ID.
• Support password resets, MFA, conditional access, joiner, mover and leaver processes, and general user administration.
• Troubleshoot Microsoft 365, Outlook, Teams, OneDrive, SharePoint and Windows issues.
• Assist with customer onboarding, discovery, documentation, tenant reviews and setup tasks.
• Support endpoint security, device management, patching and monitoring processes.
• Work with cyber security tools and help customers improve their security posture.
• Escalate, document and resolve tickets in a professional and timely manner.
• Liaise with third-party vendors where required.
• Communicate clearly with customers, keeping them informed and setting realistic expectations.
• Support internal process improvement, documentation and technical standards.

Essential skills and experience

• Strong experience in a senior IT support, systems administration or managed service provider role.
• Excellent knowledge of Microsoft 365 administration.
• Confident use of Microsoft admin portals and tenant management.
• Experience with Exchange Online, Teams, SharePoint, OneDrive and Entra ID.
• Strong Windows desktop and business IT support experience.
• Good troubleshooting skills across users, devices, networks and cloud services.
• Hands-on cyber security experience, including endpoint protection, monitoring and responding to security alerts, patching and backup.
• Experience with the Kaseya suite of IT management and security tools.
• Strong customer communication skills.
• Ability to manage multiple tickets and priorities.
• Good documentation habits.
• A professional, calm and methodical approach.
• Willingness to work from the office five days a week.

Desirable skills

The following would be beneficial but are not essential:

• Microsoft Intune (Endpoint Manager) experience.
• Microsoft Purview experience.
• Microsoft 365 Lighthouse experience.
• Microsoft Copilot administration, readiness or adoption experience.
• Microsoft Defender or endpoint protection experience.
• Cyber security knowledge, including MFA, conditional access, EDR, backup, phishing protection and security best practice.
• Experience working in an MSP environment.
• Experience with customer onboarding or technical implementation projects.
• Networking knowledge, including firewalls, switches, Wi-Fi and VPNs.
• Relevant Microsoft, cyber security or networking certifications.

What we are looking for

We are looking for someone who is technically strong, commercially aware and good with customers.

The right person will be able to take ownership of problems, communicate clearly and work as part of a team that values reliable delivery.

You do not need to know every platform listed, but you must be very confident with Microsoft products and willing to develop further across Intune, Purview, Lighthouse, Copilot and cyber security services.

What we offer

• Salary of £45,000 to £55,000, depending on experience.
• A senior, hands-on technical role in a growing technology business.
• Exposure to Microsoft 365, cyber security, endpoint management and AI-related services.
• The opportunity to work on customer onboarding and technical improvement projects.
• A supportive team environment with scope to develop your skills.
• Company pension.
• Private medical insurance.
• Free on-site parking.
• Occasional flexibility to work from home when needed.

Commute

• Must be able to reliably commute to Aldershot (GU11 1TQ) or plan to relocate before starting (required)

Experience

• Microsoft administration: 3 years (required)