IT Support Technician

Hunters Recruitment & Training Ltd; Aldershot; On-site; GBP 30,000 - 34,000; Full time

Benefits offered by this job

Company pension

Private medical insurance

Free on-site parking

Occasional work from home

Job summary

Hunters Recruitment & Training Ltd is seeking an IT Support Technician to provide first and second line support to business customers from our Aldershot office. The role is full-time and office-based, with a typical Monday–Friday schedule and salary in the £30,000–£34,000 DOE range.

You will handle calls, manage Microsoft 365 issues, and assist with onboarding and site visits. The ideal candidate has prior IT support or service desk experience, strong communication skills, and a genuine interest

Qualifications

• Experience in IT support or service desk role.
• Confident, friendly communication over the phone and in person.
• Good attention to detail with accurate documentation.
• Full UK driving licence for customer site visits.
• MSP/MSSP experience, Microsoft 365 familiarity, basic networking knowledge, onboarding experience or relevant IT certifications would be advantageous.

Responsibilities

• Handle incoming calls and tickets, providing support across Microsoft 365, Windows, devices, networks and cloud services.
• Administer Microsoft 365 users, mailboxes, passwords and multi-factor authentication.
• Troubleshoot Outlook, Teams, OneDrive, SharePoint and Windows issues.
• Maintain accurate ticket records and update customers on progress.
• Assist with customer onboarding, liaise with third-party suppliers and occasionally visit customer sites.

Skills

IT support

Phone communication

Attention to detail

Driving licence

Microsoft 365

Networking basics

IT certifications

MSP/MSSP experience

Tools

Microsoft 365 Admin Console

Job description

• £30,000-£34,000 DOE
• Supportive Company
• Great Benefits

IT Support Technician

Aldershot | £30,000–£34,000 DOE
Full-time, permanent | Monday–Friday | Office-based

Are you ready for your next challenge?

Hunters' client is recruiting an IT Support Technician to provide first and second line support to business customers.

This customer-facing role would suit someone with previous IT support experience who is confident on the phone, enjoys helping people and aims to resolve technical issues at first contact.

IT Support Technician – The Role

• Handle incoming calls and tickets, providing support across Microsoft 365, Windows, devices, networks and cloud services.
• Administer Microsoft 365 users, mailboxes, passwords and multi-factor authentication.
• Troubleshoot everyday Outlook, Teams, OneDrive, SharePoint and Windows issues.
• Maintain accurate ticket records, elevate when required and keep customers informed.
• Assist with customer onboarding, liaise with third-party suppliers and occasionally visit customer sites.

IT Support Technician – The Fit

• Previous experience in an IT support or service desk role, troubleshooting everyday issues for business users.
• Confident, friendly communication skills over the phone and face-to-face.
• Good attention to detail, accurate documentation and the ability to manage competing priorities calmly.
• A genuine interest in technology and a full UK driving licence for customer site visits.
• MSP or MSSP experience, Microsoft 365 familiarity, basic networking knowledge, onboarding experience or relevant IT certifications would be advantageous.

IT Support Technician – The Benefits

• £30,000–£34,000 depending on experience, with up to £38,000 for candidates with strong MSP experience.
• A supportive team with scope to develop skills across Microsoft 365, cyber security, endpoint management and AI-related services.
• Company pension and private medical insurance.
• Free on-site parking.
• Occasional flexibility to work from home when needed.