IT Support Level 1 and Level 2

Quality Start Ltd; Swindon; On-site; GBP 21,000 - 24,000; Full time

Job summary

Quality Start Ltd in Swindon is seeking an IT Support Level 1 and Level 2 professional to provide end-user support, troubleshoot hardware, software and network issues, and assist with IT projects.

The role is site-based, Monday to Friday, with on-call duties. It is a 12-month contract, with PAYE hourly rates between £15.38 and £17.43; extension depends on performance.

Qualifications

• Degree in Computer Science or related discipline.
• MCP or MCSE certification desirable.
• Solid understanding of personal computing applications (Office, email, etc.).
• Excellent working knowledge of networks and server infrastructure.
• Strong analytical and problem-solving skills.

Responsibilities

• General network, telecoms and server support and problem solving.
• Analysing system requirements and business processes to assist in design and implementation of IT solutions.
• Installing, configuring, and maintaining IT equipment and software to ensure operational efficiency.
• Replacing and rebuilding hardware components as needed.
• Performing IT procurement in accordance with corporate guidelines.
• Coordinating with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.
• On call 24x7 for emergencies and support for special projects.

Skills

Networking knowledge

Analytical problem-solving

Office proficiency

IT support experience

Education

Degree in Computer Science

Tools

MCP/MCSE certification

Job description

IT Support Level 1 and Level 2 - Swindon

Are you currently working in IT support? Does your experience include dealing directly with technical End User support, resolving hardware, software and network issues? If yes then please read on.

Your role as an IT Level 1 and Level 2 based in Swindon will involve providing level 1 and level 2 IT support for the business.

Duties and responsibilities

• General network, telecoms and server support and problem solving.
• Analysing system requirements and business processes to assist in the design and implementation of IT solutions.
• Installing, configuring, and maintaining IT equipment and software to ensure operational efficiency.
• Replacing and rebuilding hardware components as needed.
• Performing IT Procurement in accordance with corporate guidelines.
• Coordinating with local IT support vendors for services such as Network cable installation, Copier Support, and eWaste collection.
• On call 24x7 for emergencies and support for special projects.

This is a 12 months contract which will be reviewed for a possible extension or go permanent however this is all dependent on the candidate and business performance. The PAYE rate is between £15.38 - £17.43 per hour.

This is a site based role working Monday to Friday 7:30 am to 4:00 pm or 8:00 am to 4:30 pm or 8:30 am to 5:00 pm.

Skills

To apply for the IT Support Level 1 and Level 2 role you will have the following skills:

• Degree in Computer Science or related discipline. Equivalent work experience will also be considered.
• Microsoft Certified Professional (MCP) or Microsoft Certified Systems Engineer (MCSE) certification is desirable.
• Solid understanding of personal computing applications (Office, email, etc.).
• Excellent working knowledge of networks and server infrastructure.
• Good analytical and problem-solving skills, with strong attention to detail.