Hybrid IT Support Contractor — Level 1

Systemiq Ltd.; Greater London; Hybride; GBP 46 000 - 65 000; Plein temps

Résumé du poste

Systemiq Ltd. in London is seeking a Level 1 IT Support Contractor to provide first-line technical support to staff, handling hardware setup, ticket triage and office technology support.

The role is hybrid with three days in the London office, reporting to the IT Operations Manager, and paid on a day-rate basis. You will assist with onboarding, account management, printer and network issues, and maintain IT policy documents aligned with ISO 27001.

Qualifications

• Experience in a first-line IT support or helpdesk role.
• Working knowledge of Windows 11 andOffice 365 with Entra ID.
• Familiarity with office hardware (printers, monitors, laptops) and basic network troubleshooting.
• Awareness of information security standards, ISO 27001 preferred.
• Strong communication and a customer-focused approach.
• Ability to prioritise and manage multiple requests.

Responsabilités

• Respond to and resolve first-line IT support tickets, escalating complex issues as needed.
• Set up and configure laptops, monitors, and hardware for new starters and staff.
• Support office print infrastructure and manage print queues.
• Manage user account requests, password resets, and access changes.
• Maintain records of support requests and resolutions in the ticketing system.
• Support onboarding and offboarding processes including account creation and equipment provisioning.
• Provide basic support for common software tools and internal systems.
• Monitor and maintain office wifi, troubleshooting connectivity with the network provider as needed.
• Keep IT policy documents up to date and align with ISO 27001.
• Provide remote support to staff in other Systemiq offices and escalate on-site work as needed.
• Escalate recurring or systemic issues to the IT Operations Manager.

Connaissances

Windows 11

Office 365

Entra ID

Printers & hardware

Customer-focused

Ticketing systems

ISO 27001 awareness

Outils

ServiceNow

SolarWinds

Description du poste

Systemiq Ltd. in London is seeking a Level 1 IT Support Contractor to provide first-line technical support to staff, handling hardware setup, ticket triage and office technology support.

The role is hybrid with three days in the London office, reporting to the IT Operations Manager, and paid on a day-rate basis. You will assist with onboarding, account management, printer and network issues, and maintain IT policy documents aligned with ISO 27001.