IT Support SRE Graduate

BCB Group; Greater London; Hybrid; GBP 30,000 - 40,000; Full time

Job summary

A leading provider of regulated payment and trading services in London is seeking a motivated IT Support Graduate to be the first point of contact for technical support. This entry-level role offers the opportunity to troubleshoot issues and configure devices. Candidates should have a degree in Computer Science or IT, a strong interest in IT support, and communication skills. The position provides significant opportunities for personal and professional growth amid a supportive team environment.

Benefits

30 days annual leave

4 wellbeing days

Private Healthcare

Pension

Life Insurance

Qualifications

• A degree in Computer Science, Information Technology or related field, or equivalent work experience.
• Strong interest in IT support systems and problem-solving.
• Good understanding of computer hardware, operating systems, and networks.

Responsibilities

• Act as the first line of support for IT queries via phone, Slack, or email.
• Troubleshoot and resolve hardware, software, and network issues.
• Set up laptops and mobile devices for new starters in London.

Skills

Problem-solving

Communication skills

IT support systems

Education

Degree in Computer Science or related field

Tools

MacOS

Linux

Google Suite

Office 365

Docker

Kubernetes

Job description

The Role

We are looking for a motivated and enthusiastic Graduate to join our team as IT Support. This is an entry‑level role designed for recent graduates who are eager to start their career in IT. You will be the first point of contact for employees providing technical support, troubleshooting issues and ensuring smooth day‑to‑day IT. Any spare time we will get you up to speed with our SRE team giving you the opportunity to expand your career in this direction later.

Key Responsibilities

• Act as the first line of support for IT‑related queries via phone, Slack or email.
• Troubleshoot and resolve hardware, software and network issues.
• Set up and configure laptops and mobile devices for new starters in our London office.
• Install, update and maintain operating systems and applications.
• Support users with Google‑suite collaboration tools and other business applications.
• Monitor and maintain IT systems including Wi‑Fi and video conferencing tools.
• Escalate complex issues to senior IT staff when required.
• Maintain accurate records of issues and solutions in the IT helpdesk system.
• Contribute to IT documentation guides and knowledge base articles.
• Assist in ongoing IT projects and system upgrades.

So what are we looking for

• A degree in Computer Science, Information Technology or a related field OR equivalent relevant work experience.
• Strong interest in IT support systems and problem‑solving.
• Good understanding of computer hardware, operating systems and networks.
• Experience with either MacOS or Linux.
• Some familiarity with Google‑suite and/or Office 365.
• Excellent communication and interpersonal skills.
• Problem‑solving and troubleshooting abilities.
• Ability to work independently and as part of a team.
• Willingness to learn and develop technical and business skills.
• Knowledge of Docker, Kubernetes, scripting, cloud networking is all beneficial.
• Must be able to go to the London office when needed (close to Holborn and Tottenham Court Road stations).

So whats in it for you

Our people are constantly striving to be the best through operational excellence. The professional development and learning opportunities create an agile, hardworking, conscientious and knowledgeable team.

The opportunities for personal growth are exponential. You grow as the business grows. The roles and responsibilities are broad and ever‑changing and the dynamism of BCB keeps you engaged and highly motivated.

At BCB you don’t just work for your manager; they work for you too. We believe in empowering individuals to create a culture of personal growth together. We focus on driving empowerment from the bottom up, up‑skilling every individual at every level. This means our team has a sense of commonality and belonging driven by a shared belief in our mission. We’re passionate about our business, our people and providing 360‑degree support for success.

• The chance to operate at the forefront of our industry.
• You can talk to anyone in the business as there are no barriers and everyone is accessible.
• You will be collaborating with teams on a hybrid working arrangement.
• We value team success where every individual can grow and prosper.
• 30 days annual leave each year excluding bank holidays.
• 4 wellbeing days per year to prioritise your mental health.
• 1 company volunteering day per year.
• Strong benefits package including Private Healthcare, Pension, Income Protection (long‑term absence), Life Insurance, Menopause Policy and an enhanced Parental Leave policy.

About BCB Group

BCB Group is a leading provider of regulated payment and trading services in crypto and fiat for the digital asset economy. We provide accounts, cryptocurrency and foreign exchange market liquidity for some of the world’s largest crypto‑engaged businesses including crypto exchanges, liquidity providers, market makers, investment firms, custodians, payment processors and wallet providers.

Our end‑to‑end suite of products are accessible through our Client Console UI and API. We offer more than 40 fiat and cryptocurrencies, deep trading liquidity 24/7, instant payments through our instant settlements network BLINC and secure crypto services. Our strong focus on compliance matches our technical and business expertise and we are regulated by some of the world’s most respected regulators. Authorised in the UK, France and Switzerland we place the utmost importance on our regulatory‑first institutional principles.

Our leadership team boasts years of relevant high‑level experience at globally‑renowned institutions. They combine finance, law, regulatory and technology skills in traditional and crypto financial services with a deep understanding of the new digital asset economy.

Our mission is to create the trusted platform to pay, store, trade and earn fiat and digital assets globally 24/7.