Global SaaS Support Engineer (Risk & Identity)

RELX; Greater London; On-site; GBP 35,000 - 60,000; Full time

Benefits offered by this job

Generous holiday allowance

Private medical benefits

Pension scheme

Employee assistance programme

Travel season ticket loan

Job summary

LexisNexis Risk Solutions in the United Kingdom seeks a skilled Support Engineer to join our Customer Support team. You will address customer questions via phone and email, assist with implementations, and troubleshoot web workflows and integrations across desktop, mobile, and API interfaces.

The role requires strong English and French language skills, proven customer-facing experience, and solid problem-solving abilities.

Qualifications

• Proven experience in Customer Support (pre/post sales).
• Proficient in English and French.
• Strong communication skills, especially with customers via email and phone.
• Excellent analytical, troubleshooting and debugging skills for web workflows.

Responsibilities

• Provide guidance and validation of software solutions and customer integrations.
• Follow prescribed software workflows to maintain service functionality through testing and post-deployment.
• Escalate complex issues and monitor the service delivered by LNRSG to customers.

Skills

Customer Support experience

English & French

Analytical problem solving

Communication skills

Tools

SQL

HTML

JavaScript

Job description

LexisNexis Risk Solutions in the United Kingdom seeks a skilled Support Engineer to join our Customer Support team. You will address customer questions via phone and email, assist with implementations, and troubleshoot web workflows and integrations across desktop, mobile, and API interfaces.

The role requires strong English and French language skills, proven customer-facing experience, and solid problem-solving abilities.