Global SaaS Support Engineer

Talent Octopusventures; City Of London; On-site; GBP 45,000 - 65,000; Full time

Benefits offered by this job

Generous holiday allowance

Health screening

Private medical benefits

Wellbeing programs

Pension scheme

Share option scheme

Travel season ticket loan

Electric Vehicle Scheme

Dental insurance

Maternity/Paternity/Shared parental

Employee Assistance Programme

RECARES days

Learning & development resources

Perks at Work discounts

Job summary

LexisNexis Risk Solutions in the United Kingdom is seeking a proactive Support Engineer to join the 24x7 global Customer Support team. You will guide customers through testing and troubleshooting integrations, fingerprinting, and API workflows to strengthen risk posture.

The role requires strong English and French, solid problem-solving, and the ability to manage complex issues across desktop, web, and mobile environments. A comprehensive benefits package is provided.

Qualifications

• Proven experience in Customer Support (pre/post sales) with a track record.
• Proficient in English and French.
• Great customer-facing skills (email and over the phone).
• Understanding of SQL and generating simple queries.
• Knowledge of HTML and at least two of: PHP, Perl, JAVA, JSP/JSF, Ruby, Javascript or ASP.Net.
• Excellent analysis, troubleshooting and debugging skills, esp. with web workflow and websites.
• Ability to handle a wide variety of demanding and complex issues.
• SDK/Mobile Development Android/IOS/Java is desirable.

Responsibilities

• Providing guidance and validation of software solutions for large world-scale customers, including testing, troubleshooting integrations, and API workflows; escalation and workflow design.
• Following prescribed software workflow and processes to ensure the Service continues to function through maintenance, testing and post-deployment.
• Discerning when issues should be escalated and responding to initial questions while actively monitoring the service.

Skills

Customer Support

English & French

Communication

SQL basics

HTML knowledge

Troubleshooting

Escalation skills

Mobile development familiarity

Tools

API Integrations

Web Debugging

Job description

LexisNexis Risk Solutions in the United Kingdom is seeking a proactive Support Engineer to join the 24x7 global Customer Support team. You will guide customers through testing and troubleshooting integrations, fingerprinting, and API workflows to strengthen risk posture.

The role requires strong English and French, solid problem-solving, and the ability to manage complex issues across desktop, web, and mobile environments. A comprehensive benefits package is provided.