Technology Support Specialist

Ryder Reid Legal

England

Hybrid

GBP 35,000 - 50,000

Full time

14 days+

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Job summary

A recruitment specialist in the legal field is seeking a Technology Support Specialist in London. The role involves providing hands-on support for hardware, software, and AV systems in a law firm environment. Ideal candidates will have prior IT support experience in legal settings and strong technical skills. This position offers a hybrid work model and is a great opportunity for those eager to make an impact in tech support.

Qualifications

Relevant law firm experience is required to be considered for this role.
Experience with AV and video conferencing systems is beneficial.
Calm, professional demeanor with client-facing abilities.

Responsibilities

Respond to support requests via phone, email and ticketing system.
Provide deskside support for hardware, software, and mobile devices.
Maintain and troubleshoot AV and video conferencing systems.

Skills

IT support experience in a law firm environment

Strong working knowledge of Windows OS

Microsoft Office

Citrix

VPN

legal tech tools

Confident supporting hardware

Network protocols

Wireless/wired connectivity

Strong communication skills

Job description

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Base pay range

Direct message the job poster from Ryder Reid Legal

Legal Finance Consultant at Ryder Reid Legal - specialising in connecting top talent with leading law firms

London | Full-time | Hybrid

We’re working with a US law firm seeking a Technology Support Specialist to join their London office. This is a hands-on role supporting hardware, software, mobile devices and AV systems. This role is ideal for someone who enjoys solving problems, working closely with users, and keeping things running smoothly. Relevant law firm experience is required to be considered for this role.

The Role

Reporting to the Senior Manager, you’ll be the go-to person for deskside support, troubleshooting, and tech setup across the London office and play a key role in maintaining video conferencing systems, managing inventory, and supporting mobile and remote setups.

Key Responsibilities

Respond to support requests via phone, email and ticketing system, logging all actions taken
Provide deskside support for hardware, software and mobile devices
Set up and relocate desks, workstations and phones using Cisco tools
Maintain and troubleshoot AV and video conferencing systems (Zoom, WebEx, Teams)
Manage inventory, replacing equipment as needed
Diagnose technical issues and escalate where appropriate
Stay up to date with firm systems and suggest service improvements

Experience & Skills

IT support experience in a law firm environment
Strong working knowledge of Windows OS, Microsoft Office, Citrix, VPN and legal tech tools
Confident supporting hardware, peripherals, mobile devices and AV setups
Familiar with network protocols and wireless/wired connectivity
Calm, professional and client-facing with strong communication skills

This is a great opportunity to join a well-established firm and take ownership of local tech support while building relationships across the wider business. If you’re proactive, personable and ready to make an impact, we’d love to hear from you.

Due to the high volume of applications, we are not able to respond to all enquiries. If you have not received a response within 72 hours, please assume you have not been shortlisted at this stage, however thank you for taking the time to apply.

Ryder Reid Legal is a recruitment specialist. For over thirty years we\'ve been connecting legal talent with many of the leading law firms in London and internationally. Follow our LinkedIn page for the latest vacancies.

https://uk.linkedin.com/company/ryder-reid-legal

Seniority level