Information Technology Support Specialist

Anson McCade Pty; Greater London; On-site; GBP 36,000 - 48,000; Full time

Job summary

Anson McCade Pty in London is seeking an experienced IT Support Specialist for an onsite contract position. You will act as the onsite point of contact for IT service delivery, providing high-level support and customer service to users while collaborating with network, AV, and endpoint teams.

The role requires 3+ years in IT support/administration, consultancy experience, strong troubleshooting and independent work ethic.

Qualifications

• 3+ years IT support/IT administration experience.
• Experience in a consultancy environment.
• Strong troubleshooting and problem-solving skills.
• Experience supporting end users in a professional services environment.
• Experience with ServiceNow is highly desirable.

Responsibilities

• Provide onsite 1st/2nd line IT support to users.
• Troubleshoot end-user hardware, software and connectivity issues.
• Support network connectivity and basic network troubleshooting.
• Provide onsite support for AV systems and meeting room technology.
• Manage and resolve incidents and service requests through ServiceNow.
• Coordinate with external vendors and technical engineering teams.
• Support network, AV and endpoint engineers with onsite activities.
• Carry out basic setup, testing and troubleshooting.
• Maintain a high standard of customer service and user experience.
• Work autonomously and manage priorities with minimal day-to-day supervision.

Skills

IT Support

IT Administration

Troubleshooting

Customer Service

Communication

Tools

ServiceNow

Job description

Contract: Initial contract covering a period of leave

Start: Mid-October preferred

We are currently recruiting for an IT Support Specialist to join a leading global consultancy on an onsite contract basis in London.

This is a solo onsite support position, so you will be responsible for providing day-to-day IT support to users while working closely with wider network, AV and endpoint engineering teams.

The Role

You will act as the onsite point of contact for IT service delivery, ensuring users receive a high level of technical support and customer service

Responsibilities will include:

• Providing onsite 1st/2nd line IT support to users
• Troubleshooting end-user hardware, software and connectivity issues
• Supporting network connectivity and basic network troubleshooting
• Providing onsite support for AV systems and meeting room technology
• Managing and resolving incidents and service requests through ServiceNow
• Coordinating with external vendors and technical engineering teams
• Supporting network, AV and endpoint engineers with onsite activities
• Carrying out basic setup, testing and troubleshooting
• Maintaining a high standard of customer service and user experience
• Working autonomously and managing priorities with minimal day-to-day supervision

About You

We are looking for someone who can operate confidently in a standalone onsite IT support environment.

You should have:

• 3+ years' experience in IT Support / IT Administration
• Previous experience working within a consultancy environment
• Strong troubleshooting and problem-solving skills
• Experience supporting end users in a professional services environment
• Experience with ServiceNow is highly desirable
• Strong communication and customer service skills
• The ability to work independently with minimal supervision
• A proactive approach and the ability to learn new systems quickly
• Availability to start around mid-October

Working Pattern

This is an onsite London role with a two-week rotating pattern:

If you're a London-based IT Support professional with consultancy experience and are comfortable taking ownership of an onsite support function, we'd be keen to hear from you.