IT Support Specialist: Desktop, AD & Network Helpdesk

ECLARO; Cornholme; On-site; GBP 33,519 - 44,692; Full time

Benefits offered by this job

401k Retirement Savings Plan

Commuter Check Pretax Commuter Benefits

Medical, Dental & Vision Insurance

Job summary

ECLARO is seeking an IT Technical Support Specialist in Portsmouth, VA, to provide first-level support for workstations and network issues. The role requires proficiency in Windows Operating Systems and Active Directory management, with responsibilities including troubleshooting, ticket management, and system installation.

Ideal candidates have an associate’s degree in Information Technology and 1-3 years of relevant experience. Benefits include a 401k plan and medical insurance eligibility.

Qualifications

• 1-3 years of IT experience with at least 1 year in Active Directory.
• Experience with Windows Group Policy management.
• On-call duty for after-hours troubleshooting.

Responsibilities

• Handle first level and escalated support for workstations and networks.
• Manage support tickets for end-user requests.
• Install and upgrade software on desktop operating systems.

Skills

Windows Operating Systems

Active Directory Management

PC Desktop Troubleshooting

Networking Knowledge (TCP/IP, DNS, DHCP)

Technical Communication

Education

Associates degree in Information Technology

Tools

Windows Server Update Services (WSUS)

Job description

ECLARO is seeking an IT Technical Support Specialist in Portsmouth, VA, to provide first-level support for workstations and network issues. The role requires proficiency in Windows Operating Systems and Active Directory management, with responsibilities including troubleshooting, ticket management, and system installation.

Ideal candidates have an associate’s degree in Information Technology and 1-3 years of relevant experience. Benefits include a 401k plan and medical insurance eligibility.