IT Support Pro: Fast, Friendly Tech Help for Teams

Authentix, Inc.; North East; Hybrid; GBP 25,000 - 35,000; Full time

Job summary

Authentix, Inc. is seeking an IT Support Specialist to manage support tickets and deliver outstanding service to all personnel. The role involves troubleshooting IT issues, coordinating with senior staff, and maintaining documentation for support activities.

The ideal candidate will have experience in desktop support, excellent communication skills, and a proactive approach to problem-solving.

This position is located in the North East region of England.

Qualifications

• 1+ year of experience in support and/or Help Desk.
• Ability to work successfully with limited supervision.
• Excellent written and verbal communication skills.

Responsibilities

• Handle daily technical support activities.
• Coordinate with Senior Support Staff to resolve tickets quickly.
• Support onboarding/offboarding HR requirements.

Skills

Troubleshooting of Windows 10 and 11

Proficient in Office applications

Documenting Systems and Procedures

Technical Support

Managing Tickets

Excellent Communication Skills

Tools

MS 365 Portal

OneDrive

Audio/Visual equipment

Job description

Authentix, Inc. is seeking an IT Support Specialist to manage support tickets and deliver outstanding service to all personnel. The role involves troubleshooting IT issues, coordinating with senior staff, and maintaining documentation for support activities.

The ideal candidate will have experience in desktop support, excellent communication skills, and a proactive approach to problem-solving.

This position is located in the North East region of England.