IT Support Specialist – Defence (Onsite, RAF Shawbury)

Babcock International; Shawbury; On-site; GBP 32,000 - 44,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension scheme with life assurance

Digital GP and health checks via Aviva

Employee shopping portal

Professional fees paid

Reservists in armed forces 10 days PTL

Holiday Trading

Be Kind Day

Job summary

Babcock International in the UK is seeking an IT Customer Support Specialist to support the UK Military Flying Training System, acting as a key interface between Ascent, Babcock Aerospace, and Babcock's internal IT provider.

Based onsite at RAF Shawbury, the role delivers second-line IT support, supports trainees and instructors, and configures equipment for classrooms and training facilities while ensuring strong customer service and security clearance readiness.

Qualifications

• Experience providing second-line IT support.
• Experience supporting users within a Microsoft Windows environment.
• Strong customer service, communication, and stakeholder engagement skills.
• Ability to build effective working relationships with colleagues and customers.
• Commercial awareness and an understanding of business priorities.
• Experience within a UK defence environment would be advantageous.

Responsibilities

• Providing second-line IT support and escalation for local operational IT issues.
• Supporting military trainees, instructors, and customer stakeholders to deliver an excellent user experience.
• Managing, maintaining, and troubleshooting IT hardware, telecommunications, and audio-visual equipment across the site.
• Delivering IT inductions and preparing equipment for new users joining the training environment.
• Configuring and deploying IT equipment to support classrooms, training facilities, and operational requirements.

Skills

Second-line IT support

Windows environment

Customer service

Stakeholder engagement

Relationship building

Commercial awareness

Driving licence

Security clearance readiness

Job description

Babcock International in the UK is seeking an IT Customer Support Specialist to support the UK Military Flying Training System, acting as a key interface between Ascent, Babcock Aerospace, and Babcock's internal IT provider.

Based onsite at RAF Shawbury, the role delivers second-line IT support, supports trainees and instructors, and configures equipment for classrooms and training facilities while ensuring strong customer service and security clearance readiness.