IT Customer Support Specialist

WeServed; Shawbury; On-site; GBP 34,000 - 52,000; Full time

Benefits offered by this job

Generous holiday allowance

Pension with life assurance

Digital GP, health check & Aviva DigiC

Employee shopping savings portal

Payment of Professional Fees

Reservists in the armed forces leave (

Holiday Trading

'Be Kind Day' volunteering leave

Job summary

Babcock is recruiting an IT Customer Support Specialist to support RAF Shawbury, Shropshire, delivering resilient IT services for military training environments. You will act as a key interface between Ascent, Babcock Aerospace, and internal IT providers, ensuring smooth class delivery and operational readiness.

The role is on-site, with standard hours Monday–Friday and occasional travel to RAF Valley/Cranwell, requiring SC security clearance and a full UK driving licence.

Qualifications

• Experience providing second-line IT support.
• Experience supporting users within a Windows environment.
• Strong customer service, communication, and stakeholder engagement skills.
• Ability to build effective working relationships with colleagues and customers.
• Commercial awareness and an understanding of business priorities, defence experience advantageous.

Responsibilities

• Providing second-line IT support and acting as an escalation point for local operational IT issues.
• Supporting military trainees, instructors, and customer stakeholders to deliver an excellent user experience.
• Managing, maintaining, and troubleshooting IT hardware, telecommunications, and audio-visual equipment across the site.
• Delivering IT inductions and preparing equipment for new users joining the training environment.

Job description

Job Title: IT Customer Support Specialist

Location: Shrewsbury, Shropshire

Compensation: Competitive Salary + Benefits

Role Type: Full time / Permanent

Role ID: SF76979

Help keep military flying training connected and operational

At Babcock, we're working to create a safe and secure world, together. If you join us, you can play your part as an IT Customer Support Specialist at RAF Shawbury, near Shrewsbury, Shropshire.

The role

As an IT Customer Support Specialist, you'll play a vital role in supporting the UK Military Flying Training System by acting as a key interface between Ascent, Babcock Aerospace, and Babcock's internal IT provider. This is an exciting opportunity to work in a unique defence and aerospace environment, delivering exceptional IT support that helps ensure military flying training operations run smoothly and effectively.

Day-to-day you'll be:

• Providing second-line IT support and acting as an escalation point for local operational IT issues.
• Supporting military trainees, instructors, and customer stakeholders to deliver an excellent user experience.
• Managing, maintaining, and troubleshooting IT hardware, telecommunications, and audio-visual equipment across the site.
• Delivering IT inductions and preparing equipment for new users joining the training environment.
• Configuring and deploying IT equipment to support classrooms, training facilities, and operational requirements.

The role is based onsite at RAF Shawbury, and the set working times are Monday to Friday, 37.5 hours per week. Ad hoc travel to RAF Valley and RAF Cranwell will be required.

Essential experience of the IT Customer Support Specialist:

• Experience providing second-line IT support.
• Experience supporting users within a Microsoft Windows environment.
• Strong customer service, communication, and stakeholder engagement skills.
• Ability to build effective working relationships with colleagues and customers.
• Commercial awareness and an understanding of business priorities. Experience within a UK defence environment would be advantageous.

Qualifications for the IT Customer Support Specialist:

We value difference and don’t have a fixed idea when it comes to background or education, provided you can show the required level of experience and/or willingness to learn then we would like to hear from you. However, a full UK driving licence is required for this role.

Security Clearance

The successful candidate must be able to achieve and maintain Security Check (SC) security clearance for this role.

Many of the positions within our company are subject to national security clearance and Trade Control restrictions. This means that your eligibility for certain roles may be affected by your place of birth, nationality, current or former citizenship, and any residency you hold or have held. Further details are available at United Kingdom Security Vetting: clearance levels - GOV.UK (www.gov.uk).

What we offer

• Generous holiday allowance
• Matched contribution pension scheme, with life assurance
• Access to a Digital GP, annual health check, and nutritional consultations through Aviva DigiCare+
• Employee shopping savings portal
• Payment of Professional Fees
• Reservists in the armed forces receive 10-days special paid leave
• Holiday Trading is a benefit that allows UK Babcock employees to buy additional leave or to sell up to one working week of annual leave from their annual entitlement. This Window opens February through to March annually.
• 'Be Kind Day' enables employees to take one working day's paid leave a year (or equivalent hours) to undertake volunteering work with their chosen organisation or registered charity

Babcock

We're Babcock - a global FTSE 100 organisation with over 29,000 people working together to make a difference.

Here, you'll be part of something bigger. From initial design to final decommissioning, your work will contribute to products and services that are essential to national security and public infrastructure. Together, we're building a future that lasts - not just through the impact we make, but through meaningful careers that respect your work-life balance.

We call that lifetime engineering.

Join us and see how far we can go, together.

We are a disability confident committed employer. If you have a disability or need any reasonable adjustments during the application and selection stages, please email [e-mail] with the subject header 'Reasonable adjustments requirement'. We're committed to building an inclusive culture where everyone's free to thrive. We are happy to talk about flexible working - please ask about alternative patterns of work at interview.

Closing date: 10/11/2026