1st line IT Support Engineer

Berenberg; Greater London; Presencial; GBP 35 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Private pension plan

Private Health Insurance

Enhanced parental leave policies

Employee Assistance Programme

Resumo da oferta

Berenberg is seeking an IT Support Engineer to join the Innovation & Technology division in London. You will diagnose hardware and software issues, support Windows and Citrix environments and assist with device migrations, mobile and desk setups.

The role requires strong customer service, remote and onsite support skills, and collaboration across IT and business teams. Expect involvement in conferences and enterprise tooling, with growth opportunities within a private bank setting.

Qualificações

• Experience diagnosing hardware and software issues across Windows and Citrix platforms.
• Knowledge of AD, GPOs and basic networking to support enterprise IT.
• Familiarity with collaboration and trading-related software tools (Bloomberg, Fidessa) is a plus.

Responsabilidades

• Act as an internal IT Workplace Support Technician for incidents, problems and requests via ServiceNow, phone, email or chat.
• Provide onsite, remote and desk-side support across multiple business units.
• Assist with upgrades and fixes and participate in IT projects as needed (e.g., device migrations).
• Support conferences and user devices including Windows, Citrix and office productivity tools.
• Coordinate with teams to deliver timely and clear technical resolutions.

Conhecimentos

Windows OS

Citrix XenApp

Office365

Intune

Fidessa

Bloomberg

Cisco Telephony

Network basics

Windows Server

Group Policy

Active Directory

UMS Admin

Mobile Devices (Apple)

Mac support

Azure

Printers

Thin clients

Desk setup

Ferramentas

ServiceNow

Citrix

Bloomberg

Fidessa

Intune

Descrição da oferta de emprego

For our Innovation & Technology division in London we are looking to hire an

Innovation & Technology @ Berenberg

In an era where digitalisation and modern IT infrastructure is revolutionizing banking, we are shaping a technol-ogy-driven bank in which you as an IT professional will work closely with our business units. Our technology teams offer you an environment that will present you with exciting challenges - be it through the support and further development of legacy systems or the introduction of modern technologies such as AI, machine learning and highly automated trading applications.

Your role in the team

In this role, the support Engineer will diagnose Software/Hardware to a technical fix solution result. This could either be over the phone, remote or in person at the deskside.

You'll cover one or more areas of expertise, assist with Upgrades & Fixes when required. The ideal candidate will have extensive knowledge of Citrix, Windows OS, Office365, Intune, Fidessa, Bloomberg, Cisco Telephony and some basic network knowledge.

What will you do?

• Acting as an internal ‘Technical Support Technician’ for all IT Workplace related support. Working across a broad range of technologies and be able to liaises across multiple areas of the business to support incidents, problems, and requests. Responsible for answering IT requests via Tickets in Ser-viceNow, phone, email, live chat, or instant message and explaining solutions in technical and nontech-nical terms.
• Successfully supporting the business (onsite, phone and remote) with comprehensive issue resolutions.
• IT support at offsite conferences.
• Perform administrative Tasks in IT Systems
• Participate in IT Projects (e.g. Mobile Device Migration Projects)

Who are we looking for?

• Committed and client oriented, proactive in providing excellent customer Service.
• Proven experience/support with Windows Server, WIN10/7, Group Policy, Active Directory, Citrix Xe-nApp, UMS Admin, Mobile Devices (Apple), MAC support, Intune Admin, Telephony, Azure experience, printers, thin clients (HP & IGEL), desk setup, Bloomberg, Fidessa, Microsoft Office, Uniflow Print Server, IPC & Cisco Telephony.
• Knowledge of LAN, WAN and WIFI networks and technologies as well as leased lines
• Effective time management including ability to multi-task, organize and prioritize daily business as well as IT Projects.
• Flexibility for occasional weekend work and out of hours support, willingness to travel to support for Berenberg Conference(s)

What we offer you:

• Private pension plan - 10% of base salary contribution by Berenberg
• Private Health Insurance
• Enhanced parental leave policies
• Employee Assistance Programme offering counselling sessions related to mental health, financial well-being and other topics

We are a leading European private bank, with over 430 years of experience and deep rooted history, but we are still shaping and heavily investing in our future. Our progress and evolution are driven by our people. We en-courage them to try new approaches, voice their opinions and achieve success in their own way.

We provide opportunities for them to develop their talents, explore different career paths and achieve their full potential.

We’re an ambitious, forward-looking business, backed by centuries of tradition and built on innovation. You’ll find a culture that encourages people to think independently, act entrepreneurially and challenge the status quo.

We place great importance on working on site, as we believe that being together in the office not only fosters creativity and efficiency, but also strengthens networks and builds trusting, collegial relationships. For us, this forms the foundation for productive and successful work. Together we collaborate to shape our business and fulfil our ambitious goals.

We welcome you to join us in our commitment to always do the right thing for our people, clients and our busi-ness – Our future is where you take us!

Berenberg is an Equal Opportunities Employer and prides itself on being a modern, dynamic and internationally orientated organisation. We value the rich diversity, skills and abilities and creative potential that people from differing backgrounds and experiences bring to the workplace. Every employee plays a vital role in providing quali-ty service to all our customers and helping to create and inclusive working environment, where everyone can real-ise their full potential. We’re committed to finding reasonable accommodations for candidates who require ad-justments during our recruiting process. Please contact us directly on [e-mail] to discuss.