IT Support Specialist - 365, Security & AI Enablement

Massenhove Recruitment Limited; City Of London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Massenhove Recruitment Limited is seeking an IT Assistant in Chislehurst, Kent. This office-based role supports day-to-day IT operations and infrastructure within a small IT team.

You will work with Microsoft 365, device management, cyber security and emerging AI solutions, handling first and second-line support, asset management and project participation. Ideal candidates have at least two years of IT support experience, solid Windows and 365 knowledge, and the ability to own tasks and work

Qualifications

• Two years’ IT support or service desk experience.
• Solid knowledge of Windows and Microsoft 365.
• Experience troubleshooting hardware, software and connectivity issues.
• Experience configuring and supporting end-user devices.
• Good understanding of IT security principles and best practices.
• Strong problem-solving, communication and organisational skills.

Responsibilities

• Provide first and second-line IT support for hardware, software and connectivity issues.
• Administer and support Microsoft 365 apps including Exchange Online, SharePoint, Teams and OneDrive.
• Manage user accounts, licences, permissions and access requests.
• Configure and maintain laptops, desktops and mobile devices.
• Support device management using Intune and Windows Autopilot.
• Assist with cyber security, endpoint protection and IT compliance initiatives.
• Maintain IT documentation, asset registers and support procedures.
• Contribute to IT projects and system upgrades; explore new technologies including AI.

Skills

Two years IT support experience

Strong problem-solving

Good communication and organisational

Independent work and prioritisation

Tools

Microsoft Windows

Microsoft 365

Intune

Windows Autopilot

Exchange Online

Job description

Massenhove Recruitment Limited is seeking an IT Assistant in Chislehurst, Kent. This office-based role supports day-to-day IT operations and infrastructure within a small IT team.

You will work with Microsoft 365, device management, cyber security and emerging AI solutions, handling first and second-line support, asset management and project participation. Ideal candidates have at least two years of IT support experience, solid Windows and 365 knowledge, and the ability to own tasks and work