IT Assistant

Massenhove Recruitment Limited; City Of London; On-site; GBP 26,000 - 34,000; Full time

Job summary

Massenhove Recruitment Limited is seeking an IT Assistant in Chislehurst, Kent. This office-based role supports day-to-day IT operations and infrastructure within a small IT team.

You will work with Microsoft 365, device management, cyber security and emerging AI solutions, handling first and second-line support, asset management and project participation. Ideal candidates have at least two years of IT support experience, solid Windows and 365 knowledge, and the ability to own tasks and work

Qualifications

• Two years’ IT support or service desk experience.
• Solid knowledge of Windows and Microsoft 365.
• Experience troubleshooting hardware, software and connectivity issues.
• Experience configuring and supporting end-user devices.
• Good understanding of IT security principles and best practices.
• Strong problem-solving, communication and organisational skills.

Responsibilities

• Provide first and second-line IT support for hardware, software and connectivity issues.
• Administer and support Microsoft 365 apps including Exchange Online, SharePoint, Teams and OneDrive.
• Manage user accounts, licences, permissions and access requests.
• Configure and maintain laptops, desktops and mobile devices.
• Support device management using Intune and Windows Autopilot.
• Assist with cyber security, endpoint protection and IT compliance initiatives.
• Maintain IT documentation, asset registers and support procedures.
• Contribute to IT projects and system upgrades; explore new technologies including AI.

Skills

Two years IT support experience

Strong problem-solving

Good communication and organisational

Independent work and prioritisation

Tools

Microsoft Windows

Microsoft 365

Intune

Windows Autopilot

Exchange Online

Job description

IT Assistant

Location: Chislehurst, Kent
Working Arrangement: Office-based
Department: IT

The Opportunity

An excellent opportunity has arisen for an experienced IT Assistant to join a growing business, supporting the day-to-day operation and development of its IT systems and infrastructure.

This is a varied, hands-on role offering exposure to a broad range of technologies, including Microsoft 365, device management, cyber security and emerging AI solutions. Working as part of a small IT team, you will provide technical support to colleagues across the business, help maintain and improve IT systems, and contribute to projects designed to enhance efficiency, security and the overall user experience.

We are looking for someone with a solid technical foundation, a proactive approach and the confidence to take ownership of issues and responsibilities.

Why Apply?

This is a great opportunity for an IT professional looking to develop their technical expertise within a varied role where no two days are quite the same.

You'll have the opportunity to broaden your knowledge across Microsoft 365, cyber security, device management and automation, while working closely with an established IT Manager and contributing to the future development of the business's technology environment.

If you're a hands-on IT support professional with a positive attitude, strong technical foundations and a desire to learn and progress, we'd be keen to hear from you.

Key Responsibilities

• Provide first and second-line IT support, troubleshooting hardware, software and connectivity issues.
• Administer and support Microsoft 365 applications, including Exchange Online, SharePoint, Teams and OneDrive.
• Manage user accounts, licences, permissions and access requests.
• Configure, deploy and maintain laptops, desktops and mobile devices.
• Support device management using Microsoft Intune and Windows Autopilot.
• Assist with cyber security, endpoint protection and IT compliance initiatives.
• Maintain IT documentation, asset registers and support procedures.
• Get involved in IT projects, system upgrades and ongoing technology improvements.
• Research and explore new technologies, including AI, automation and Microsoft Copilot.

Skills & Experience

To be considered, you will ideally have:

• At least two years' experience in an IT support, service desk or IT administration position.
• Good working knowledge of Microsoft Windows and Microsoft 365.
• Experience troubleshooting hardware, software and network connectivity issues.
• Experience configuring and supporting end-user devices.
• A good understanding of IT security principles and best practices.
• Strong problem-solving, communication and organisational skills.
• The ability to work independently, manage priorities and take ownership of tasks.

Desirable Experience

Experience or exposure to any of the following would be advantageous:

• Microsoft Intune and Windows Autopilot.
• Microsoft Entra ID administration.
• Exchange Online, SharePoint and Teams administration.
• PowerShell, Power Automate or other automation tools.
• Microsoft Copilot and emerging AI technologies.
• Supporting IT projects and continuous improvement initiatives.

Along with our client, we are committed to a diverse workforce and as such recruit from a wide available pool of talent, with the hiring, assessment and selection process being fair, free from bias and one which ensures the right person is selected for the job, based on merit. We treat colleagues, candidates, clients, and business partners with equality, fairness and respect, regardless of their age, disability, race, religion or belief, gender, sexual orientation, marital status or family circumstances.

A copy of our D&I policy can be made available upon request.