IT Support Specialist - 1st Line & Remote Helpdesk

Accora; Orwell; On-site; GBP 28,000 - 36,000; Full time

Job summary

Accora is seeking an IT Support Analyst to provide timely first-line support for all IT tickets across the business, including UK and international users. You will aid in configuring hardware and software, provisioning devices, and maintaining secure, up-to-date systems.

You will work closely with the IT Team Leader and IT Support & Facilities Manager on small to large projects, perform routine checks, and contribute to process improvements, training, and documentation to enhance user

Qualifications

• Experience supporting Windows, Apple and Android hardware.
• Experience troubleshooting hardware and software issues.
• Experience with hardware builds and deployment.
• Experience administering Microsoft 365 and Office applications.
• Basic understanding of on-premises IT infrastructure and Networking.
• Basic understanding of Cloud-based environments (Azure, Microsoft 365).
• Basic understanding of Cloud ERP systems (Oracle NetSuite).

Responsibilities

• Be the first point of contact for all IT tickets and requests.
• Provide remote support sessions to users (UK-based and worldwide).
• Work with the IT Team Leader on change requests and large projects.
• Configure new software and hardware as required; provisioning of devices.
• Maintain and secure IT systems, backups, and dashboards.
• Support UAT for new projects and data management tasks.

Skills

Excellent ICT skills

Friendly and proactive

Strong communication

Time management

Teamwork

Documentation (SOPs)

Education

A-level or equivalent IT qualification

Tools

Windows

macOS

Android

Microsoft 365

Office applications

Power BI

Oracle NetSuite

Job description

Accora is seeking an IT Support Analyst to provide timely first-line support for all IT tickets across the business, including UK and international users. You will aid in configuring hardware and software, provisioning devices, and maintaining secure, up-to-date systems.

You will work closely with the IT Team Leader and IT Support & Facilities Manager on small to large projects, perform routine checks, and contribute to process improvements, training, and documentation to enhance user