1st Line IT Helpdesk Engineer - Remote & Onsite

Arc; Yateley; In loco; GBP 22.000 - 28.000; Tempo pieno

Descrizione del lavoro

Arc is seeking a proactive 1st Line Helpdesk Engineer in the UK to provide remote and on-site support to a diverse client base. You will diagnose issues, guide users through solutions, and update knowledge bases.

You will work with Windows 7/10/11, Microsoft 365, Active Directory and basic networking, joining an on-call rota to deliver 24-hour support. A friendly communicator with a problem-solving mindset will fit well at Arc.

Competenze

• Experience in a 1st line support or helpdesk role.
• Strong troubleshooting and problem-solving skills.
• Familiar with Windows 7/10/11.
• Experience with Microsoft technologies including Active Directory, Group Policy and Server maintenance, Office 365 (Exchange, OneDrive, SharePoint), Azure (basic).
• Basic networking knowledge (IP addressing, DHCP, DNS).
• Knowledge of VM Ware/ Virtualisation.
• Experience with antivirus solutions (e.g. Sophos).
• Clear and confident communication skills.

Mansioni

• Provide remote 1st line IT support to clients via phone and email
• Diagnose and resolve technical issues, escalating where necessary
• Support users across Microsoft technologies including Windows and Office 365
• Maintain and update IT documentation and knowledge bases
• Deliver customer-facing support via phone, email, and in person as required
• Participate in an on-call rota providing 24-hour support

Conoscenze

Troubleshooting

Windows 7/10/11

Microsoft 365

Active Directory

Networking basics

VMware

On-call support

Communication

Mac administration

Customer-facing IT support

Strumenti

None

Descrizione del lavoro

Arc is seeking a proactive 1st Line Helpdesk Engineer in the UK to provide remote and on-site support to a diverse client base. You will diagnose issues, guide users through solutions, and update knowledge bases.

You will work with Windows 7/10/11, Microsoft 365, Active Directory and basic networking, joining an on-call rota to deliver 24-hour support. A friendly communicator with a problem-solving mindset will fit well at Arc.