1st Line IT Support

RBW Consulting; Greater London; Hybrid; GBP 17,000 - 25,000; Full time

Benefits offered by this job

Hybrid working

London contract

Hands-on 1st line experience

Job summary

RBW Consulting's client in London is seeking a 1st Line IT Support professional on a contract basis. You will be the first point of contact, providing front-line assistance to users in a hybrid working environment.

You'll log incidents, perform basic troubleshooting, and escalate complex issues as needed, supporting both on-site and remote workers. The role offers valuable hands-on experience within a professional IT services team.

Qualifications

• Experience providing first line IT support via helpdesk.
• Structured approach to problem solving.
• Interest in developing IT career in a professional environment that supports hybrid working.

Responsibilities

• Act as the first point of contact for IT support queries via helpdesk channels.
• Log, prioritise and manage incidents and requests, maintaining clear records.
• Provide initial troubleshooting and resolution for common technical issues.
• Support users working in a hybrid environment (office and remote).
• Communicate clearly and professionally with non-technical users.
• Escalate issues to the appropriate support level when required.

Skills

Helpdesk

Customer service

Troubleshooting

Hybrid working

Job description

1st Line IT Support - Contract - London - Onsite Are you looking to build your IT support experience in a professional environment where you'll be trusted as the first point of contact for users? Our client is seeking a 1st Line IT Support professional to join their team on a contract basis in London, providing front-line assistance across helpdesk and hybrid working setups.

About Our Client

Our client is a well-established organisation with a strong focus on reliable technology services. Their team supports users working both on-site and remotely, ensuring systems run smoothly and issues are resolved quickly and professionally.

The Role

As part of our client's team, you will provide 1st line support to users, handling day-to-day technical queries and service requests through the helpdesk. You'll be the first point of contact for issues, helping to keep people productive in a hybrid working model while escalating more complex problems where needed. This contract role is based in London with a mix of office and remote work.

Key Responsibilities

• Act as the first point of contact for IT support queries via helpdesk channels
• Log, prioritise and manage incidents and requests, maintaining clear records
• Provide initial troubleshooting and resolution for common technical issues
• Support users working in a hybrid environment (office and remote)
• Communicate clearly and professionally with non-technical users
• Escalate issues to the appropriate support level when required

About You

You enjoy helping people and take a structured approach to problem solving. You are comfortable working on a helpdesk, managing multiple queries and following processes to keep users informed. You are keen to develop your IT career and gain further experience in a professional setting that supports hybrid working.

What's On Offer

• Contract role based in London with hybrid working
• Opportunity to build hands-on experience in 1st line and helpdesk support
• Exposure to a professional IT environment and support processes
• Supportive team culture focused on collaboration and user service