Remote IT Service Desk Engineer - 1st Line Support Pro

QA; Slough; Hybrid; GBP 23.000 - 29.000; Vollzeit

Benefits dieser Stelle

27 days annual leave

Private medical insurance

Pension scheme

Early Friday finish

Zusammenfassung

QA is seeking a 1st line IT Service Desk analyst to provide remote support to internal and external customers in the UK. You will log incidents, perform initial analysis, and communicate progress while maintaining high customer satisfaction.

Ideal candidates will have 2 years of remote IT service desk experience, familiarity with Windows and Office, and knowledge of ITSM tooling and SLA targets. The role offers strong learning opportunities and growth within QA.

Qualifikationen

• 2 years IT Service Desk experience required – specifically supporting users remotely.
• Experience supporting Microsoft operating systems, Microsoft Office applications, computer hardware, printers and bespoke applications.

Aufgaben

• Adopt ITIL best practice to handle incidents and requests via phone, chat, email or portal.
• Escalate incidents to 2nd and 3rd line teams when required.
• Deliver courteous, timely and effective resolutions with high customer satisfaction.
• Record end user details and incident data accurately.
• Perform initial analysis to determine next steps and priorities.
• Prioritise, schedule and escalate as needed.

Kenntnisse

Customer service

Remote support

Analytical thinking

Ownership

Team collaboration

Continuous learning

Ausbildung

GCSEs A-C

ITIL or MCP certification (Not essential)

Tools

ITSM tools

Active Directory

Jobbeschreibung

QA is seeking a 1st line IT Service Desk analyst to provide remote support to internal and external customers in the UK. You will log incidents, perform initial analysis, and communicate progress while maintaining high customer satisfaction.

Ideal candidates will have 2 years of remote IT service desk experience, familiarity with Windows and Office, and knowledge of ITSM tooling and SLA targets. The role offers strong learning opportunities and growth within QA.