IT Support Specialist

Fujifilm UK; Billingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

Join a leading company as an IT Support Specialist, where you will provide world-class IT support and enhance user experience. This role involves managing incidents, supporting end-users, and improving IT services in a dynamic environment. Ideal candidates will have a Bachelor's degree and significant IT support experience.

Qualifications

• Minimum of 5 years’ IT support experience, including end-user interaction.
• Strong understanding of end-user peripherals and IT Service Management frameworks.
• Proficiency in English, both written and spoken.

Responsibilities

• Provide daily IT support to end users.
• Manage incident and service request processes using IT service management tools.
• Coordinate critical incident responses to minimize business impact.

Skills

Problem-solving

Analytical skills

Stakeholder management

Communication

Customer service orientation

Education

Bachelor’s degree in Computer Science, Information Technology, or related field

Job description

We are looking for a passionate and service-minded IT Support Specialist to join our IT Support team within the Information Technology Department.

The work we do at FUJIFILM Diosynth Biotechnologies has never been more important. We are growing our locations, capabilities, and teams, and are seeking talented, mission-driven candidates who want to make a real difference in people’s lives.

Join FUJIFILM Diosynth Biotechnologies and help develop the next vaccine, cure, or gene therapy in partnership with some of the most innovative biopharma companies worldwide. We foster a culture that fuels your passion, energy, and drive — what we call Genki.

Fujifilm is headquartered in Tokyo, with over 70,000 employees across healthcare, electronics, business innovation, and imaging segments. Our Group Purpose is “giving our world more smiles.” Learn more at: Fujifilm Careers

Note: This position is posted for internal applicants only.

Information Technology is part of Digital Technologies, a fast-growing department responsible for driving digital transformation on the site. You will work with highly dedicated and skilled colleagues focused on ensuring stable, efficient, and compliant IT solutions. We value simplicity and agility in all we do.

As an IT Support Specialist, you will be part of the Global IT Support team within the FDB IT Department, collaborating with colleagues to deliver stable, efficient, and compliant IT services.

Your role involves providing world-class IT support by delivering correct solutions in a timely and user-focused manner. You will be responsible for day-to-day IT support for FDB end users’ digital workplaces, proactively enhancing user experience, and minimizing business disruptions.

You will also be tasked with improving service resilience through continuous process and service enhancements.

Key Responsibilities:

1. Provide daily IT support to end users.
2. Respond to end user inquiries via phone, direct contact, and IT service management tools.
3. Manage incident and service request processes using our IT service management platform.
4. Coordinate critical incident responses to minimize business impact.
5. Manage onboarding and offboarding of user devices, resources, and access, including IT introductions.
6. Procure and manage local IT equipment and storage resources.
7. Coordinate with global cross-functional teams to standardize and optimize support efforts.
8. Collaborate with teams to support and improve IT services.
9. Contribute to problem management and IT knowledge sharing.
10. Participate in IT projects based on business needs.
11. Participate in on-call rotations.

Your Qualifications:

1. Strong understanding of end-user peripherals and IT Service Management frameworks.
2. Excellent problem-solving and analytical skills.
3. Effective stakeholder management and communication skills.
4. Ability to work independently and manage multiple initiatives.
5. Excellent written and verbal communication skills.
6. Strong customer service orientation.
7. Bachelor’s degree in Computer Science, Information Technology, or a related field.
8. Minimum of 5 years’ IT support experience, including end-user interaction.
9. Proficiency in English, both written and spoken.

Fujifilm is committed to equal opportunity employment and welcomes applications regardless of nationality, age, gender, sexual orientation, gender identity, race, ethnicity, religion, political beliefs, social origin, disability, veteran status, or other protected categories.

If you require reasonable accommodations during the application or interview process, please contact our HR Department at [e-mail].