IT Support Specialist

FUJIFILM Holdings America Corporation; Billingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in biotechnology seeks an IT Support Specialist to join their Global IT Support team. This role involves providing high-quality IT support, ensuring a smooth digital workplace experience, and contributing to continual service improvement. Candidates should have a Bachelor’s degree in IT or related field and at least 5 years of experience in IT support.

Qualifications

• Strong understanding of end-user peripherals and ITSM frameworks.
• Minimum of 5 years of IT experience, preferably supporting end users.
• Proficient in written and spoken English.

Responsibilities

• Provide daily IT support to end users.
• Manage incident and service request processes.
• Coordinate critical incident responses to minimize business disruption.

Skills

Problem-solving

Analytical skills

Stakeholder management

Communication

Education

Bachelor’s degree in Computer Science

Bachelor’s degree in Information Technology

Bachelor’s degree in related field

Job description

Position Overview

We are looking for a passionate and service-minded IT Support Specialist to join our IT Support team within the Information Technology Department.

Company Overview

At FUJIFILM Diosynth Biotechnologies, our work has never been more important. We are expanding our locations, capabilities, and teams, and seek talented, mission-driven individuals like you who want to make a real difference in people's lives. Join us to help develop the next vaccine, cure, or gene therapy in partnership with leading biopharma companies worldwide. We foster a culture that fuels your passion, energy, and drive—what we call Genki. Fujifilm is headquartered in Tokyo, with over 70,000 employees across healthcare, electronics, business innovation, and imaging sectors. Our Group Purpose is "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

This role is within the Digital Technologies department, which is responsible for driving digital transformation at our site. You will work with dedicated and skilled colleagues to ensure stable, efficient, and compliant IT solutions, emphasizing simplicity and agility.

As an IT Support Specialist, you will be part of the Global IT Support team, focusing on providing high-quality IT support to end users, ensuring a smooth digital workplace experience, and contributing to continual service improvement.

Key Responsibilities:

• Provide daily IT support to end users.
• Respond to inquiries via phone, direct contact, and IT service management tools.
• Manage incident and service request processes.
• Coordinate critical incident responses to minimize business disruption.
• Manage onboarding and offboarding of user devices and access.
• Procure and manage local IT equipment and storage.
• Collaborate with global teams to standardize and optimize support efforts.
• Contribute to problem management and knowledge sharing.
• Participate in IT projects as needed.
• Contribute to on-call support rotations.

Your Qualifications:

• Strong understanding of end-user peripherals and ITSM frameworks.
• Excellent problem-solving and analytical skills.
• Effective stakeholder management and communication skills.
• Ability to work independently and manage multiple initiatives.
• Proficient in written and spoken English.
• Bachelor’s degree in Computer Science, Information Technology, or related field.
• Minimum of 5 years of IT experience, preferably supporting end users.

EEO and ADA Information

Fujifilm is committed to providing equal employment opportunities and reasonable accommodations for applicants with disabilities. For accommodations, contact our HR Department at [e-mail].