IT Support Specialist

FUJIFILM Diosynth Biotechnologies; Billingham; On-site; GBP 30,000 - 45,000; Full time

Job summary

A leading company in biotechnologies is seeking an IT Support Specialist to join their Global IT Support team. The role involves providing world-class IT support, managing incidents, and collaborating on continual service improvement. Candidates should possess strong problem-solving skills, a bachelor's degree in a relevant field, and significant IT support experience.

Qualifications

• Strong understanding of end-user peripherals and ITSM frameworks.
• Excellent written and verbal communication skills in English.
• At least 5 years of IT support experience.

Responsibilities

• Provide daily IT support to end users.
• Manage incident and service request processes.
• Coordinate with global teams to standardize support.

Skills

Problem-solving

Analytical skills

Stakeholder management

Communication

Education

Bachelor's degree in Computer Science

Bachelor's degree in Information Technology

Job description

We are looking for a passionate and service-minded IT Support Specialist to join our IT Support team within the Information Technology Department.

Company Overview

The work we do at FUJIFILM Diosynth Biotechnologies has never been more important. We are growing our locations, capabilities, and teams, and we seek talented candidates who want to make a real difference in people's lives.

Join FUJIFILM Diosynth Biotechnologies and help make the next vaccine, cure, or gene therapy in partnership with innovative biopharma companies worldwide. We foster a culture that fuels your passion, energy, and drive—what we call Genki.

Fujifilm is headquartered in Tokyo, with over 70,000 employees across healthcare, electronics, business innovation, and imaging sectors. Our Group Purpose is "giving our world more smiles." Visit: https://www.fujifilm.com/us/en/about/region/careers

Job Description

Posted FDBK INTERNAL only

Information Technology is part of Digital Technologies, a department responsible for digital transformation. You will work with dedicated colleagues focused on delivering stable, efficient, and compliant IT solutions. We value simplicity and agility in our operations.

As an IT Support Specialist, you will be part of the Global IT Support team within the FDB IT Department, working with skilled colleagues to ensure reliable IT services.

Your responsibilities include providing world-class IT support, ensuring timely and user-focused solutions, and managing the day-to-day IT support for end users’ digital workplaces to minimize business disruptions.

You will also be involved in continual service improvement, incident management, user onboarding/offboarding, equipment procurement, and cross-functional collaboration.

Key Responsibilities

1. Provide daily IT support to end users.
2. Respond to inquiries via phone, direct contact, and IT service management tools.
3. Manage incident and service request processes.
4. Handle critical incidents to minimize business impact.
5. Manage onboarding and offboarding of user devices and access.
6. Procure and manage local IT equipment and storage.
7. Coordinate with global teams to standardize and optimize support.
8. Collaborate to improve IT services and contribute to knowledge management.
9. Participate in IT projects as needed.
10. Contribute to on-call support rotations.

Your Qualifications

• Strong understanding of end-user peripherals and ITSM frameworks.
• Excellent problem-solving and analytical skills.
• Effective stakeholder management and communication skills.
• Ability to work independently and handle multiple initiatives.
• Excellent written and verbal communication skills in English.
• Minimum of a bachelor's degree in Computer Science, Information Technology, or related field.
• At least 5 years of IT support experience, especially with end-user interaction.

EEO and ADA Statements

Fujifilm is committed to equal opportunity employment and provides reasonable accommodations for applicants with disabilities. For accommodations, contact our HR Department at [e-mail].