IT Support Specialist

JR United Kingdom; Gateshead; On-site; GBP 26,000 - 32,000; Full time

Job summary

An established industry player in the Northeast of England is seeking an IT Support Specialist to join their dedicated team. This full-time role offers a fantastic opportunity to provide technical assistance to a diverse range of clients, ensuring their IT systems run smoothly. With a focus on customer service and problem-solving, you will play a vital role in onboarding new employees and maintaining network integrity. Join a company that values its employees and has a rich history of supporting local businesses. If you are passionate about technology and helping others, this position is perfect for you.

Qualifications

• Minimum of 2 years of experience in IT support or a similar role.
• Proficiency in Windows and macOS operating systems.

Responsibilities

• Provide technical assistance to end-users via phone, email, or in-person.
• Diagnose and resolve technical problems, ensuring minimal disruption.

Skills

Problem-Solving

Communication

Customer Service

Adaptability

Windows OS

macOS

Network Administration

Education

CompTIA A+

Network+

Microsoft Certified Solutions Associate (MCSA)

Tools

Azure

AWS

Job description

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Salary: £26,000 – £32,000 per annum, depending on experience

Full-time, Permanent

Careers Plus are delighted to be working with a well-established managed service provider based in the Northeast of England who is looking to hire an IT Support Specialist. This is a great opportunity to join an employee-owned company which have supported local businesses for over 20 years and have no chance of slowing down.

Key Responsibilities

• Provide technical assistance to end-users via phone, email, or in-person, addressing hardware, software, and network-related issues.
• Diagnose and resolve technical problems, ensuring minimal disruption to users.
• Install, configure, and maintain computer hardware, software, and peripherals, including printers and scanners.
• Assist in managing and troubleshooting network issues, including LAN, WAN, and internet connectivity.
• Create and maintain detailed documentation of technical issues and their resolutions for future reference.
• Assist in onboarding and training new employees on IT systems and best practices.

Requirements

• Minimum of 2 years of experience in IT support or a similar role.
• Proficiency in Windows and macOS operating systems, experience with network administration, and familiarity with cloud-based services such as Azure and AWS.
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Solutions Associate (MCSA) are a plus.

Skills and Attributes

• Problem-Solving: Strong analytical skills with the ability to troubleshoot and resolve complex technical issues.
• Communication: Excellent verbal and written communication skills, with the ability to explain technical concepts to non-technical users.
• Customer Service: A customer-oriented attitude with a focus on delivering top-notch support.
• Adaptability: Willingness to continuously learn and adapt to new technologies.

Please apply to be considered for the opportunity!