IT Support & Software Solutions Engineer

Pearson Whiffin Recruitment Ltd; Folkestone; On-site; GBP 28,000 - 42,000; Full time

Job summary

Pearson Whiffin Recruitment Ltd is seeking an IT Support Engineer in Folkestone, United Kingdom, combining traditional IT support with software development to broaden technical skills.

You will provide day-to-day IT support, configure and maintain PCs, and support Windows, Microsoft 365, and Active Directory while contributing to the development of internal software using C# and .NET in a fast-paced environment.

Qualifications

• Excellent problem-solving skills with strong attention to detail.
• Good organisational skills and the ability to manage multiple priorities.
• Strong written communication skills.
• A genuine passion for IT and technology.
• Experience with Microsoft technologies including Windows 10/11, Windows Server, Microsoft 365 and Active Directory.

Responsibilities

• Providing day-to-day IT support to users across the business.
• Installing, configuring and maintaining PCs, laptops, software and peripheral devices.
• Supporting Microsoft Windows, Microsoft 365, Active Directory and server environments.
• Troubleshooting hardware, software and network issues.
• Setting up new users, devices and system access.
• Maintaining and supporting servers, infrastructure and business systems.
• Producing clear documentation for systems and processes.
• Identifying opportunities to improve system performance, reliability and security.
• Assisting with the research, design and implementation of new IT solutions.
• Developing and enhancing internal software using C# and .NET.
• Writing SQL queries, reports and data extracts with a high level of accuracy.
• Working within the IT ticketing system to prioritise and resolve support requests.
• Ensuring company procedures, health and safety requirements and environmental standards are followed.

Skills

Problem solving

Organizational skills

Written communication

Passion for IT

Windows 10/11

Windows Server

Microsoft 365

Active Directory

Tools

C#

.NET

SQL

Job description

Pearson Whiffin Recruitment Ltd is seeking an IT Support Engineer in Folkestone, United Kingdom, combining traditional IT support with software development to broaden technical skills.

You will provide day-to-day IT support, configure and maintain PCs, and support Windows, Microsoft 365, and Active Directory while contributing to the development of internal software using C# and .NET in a fast-paced environment.