IT System Support Engineer

Morgan Jones Recruitment; Hythe; On-site; GBP 40,000 - 50,000; Full time

Job summary

Morgan Jones is recruiting an IT Systems Support Engineer to join its busy IT team. You will provide end-user support, manage system access, and assist with upgrades and improvements across infrastructure and development projects.

The role offers hands-on exposure to Microsoft 365, Active Directory, and SQL-based tasks, with opportunities to contribute to software enhancements and reporting in a collaborative environment.

Qualifications

• Strong troubleshooting and problem-solving abilities.
• Excellent organizational skills and attention to detail.
• Good written communication skills.
• Knowledge of Microsoft 365, Active Directory, and Windows 10/11/Server.

Responsibilities

• Provide technical support to users across the business.
• Configure new users, devices, and system access.
• Resolve hardware, software, and network issues.
• Perform administration of PCs, servers, and infrastructure.
• Assist with system upgrades and improvement projects.
• Create and maintain technical documentation.
• Identify risks, inefficiencies, and opportunities for improvement.
• Support reporting and data extraction using SQL.
• Contribute to software development and system enhancements.
• Ensure compliance with company procedures and health & safety requirements.

Skills

Troubleshooting

Problem solving

Organizational skills

Attention to detail

Written communication

Microsoft 365

Active Directory

Windows 10/11/Server

Tools

VMware

SQL Server

Job description

Join a growing business where you'll support users, troubleshoot systems, work on development projects, and help improve IT infrastructure. Excellent opportunity for a hands‑on IT professional with strong problem‑solving skills.

IT Systems Support Engineer

Location: Kent

Salary: Competitive DOE

Job Type: Full-Time, Permanent

The Opportunity

Morgan Jones is recruiting on behalf of a respected and growing organisation seeking an IT Systems Support Engineer to join its busy IT team. This is an excellent opportunity for a proactive IT professional who enjoys solving technical challenges, supporting end users, and contributing to the development of business systems. Alongside day‑to‑day support responsibilities, you will have the opportunity to work on software enhancements, reporting, and wider IT improvement projects.

Why Join Our Client?

Varied and hands‑on technical role

Opportunity to work across infrastructure, support, and development

Exposure to C#, .NET and SQL‑based projects

Supportive team environment

Genuine opportunity to develop your technical skills

Key Responsibilities

• Provide technical support to users across the business
• Configure new users, devices, and system access
• Resolve hardware, software, and network issues
• Perform administration of PCs, servers, and infrastructure
• Assist with system upgrades and improvement projects
• Create and maintain technical documentation
• Identify risks, inefficiencies, and opportunities for improvement
• Support reporting and data extraction using SQL
• Contribute to software development and system enhancements
• Ensure compliance with company procedures and health & safety requirements

Skills & Experience Required

Essential

• Strong troubleshooting and problem‑solving abilities
• Excellent organisational skills and attention to detail
• Good written communication skills
• Knowledge of Microsoft 365, Active Directory, and Windows 10/11/Server

Desirable

• Networking knowledge including VLANs, routing, wireless and firewalls
• VMware and virtualisation experience
• C#, .NET, ASP WebForms or WinForms experience
• SQL Server and reporting knowledge
• Experience using ticketing systems

Morgan Jones is committed to creating a diverse and inclusive environment and is proud to be an equal‑opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.