Field IT Support Specialist

dcmhub; Greater London; On-site; GBP 24,000 - 36,000; Part time

Job summary

DCM in London, United Kingdom is seeking a Field IT Support Specialist to join our technical team. This hybrid, client-facing role focuses on on-site IT support, system troubleshooting, and remote assistance for diverse UK clients.

The position is offered as part-time with potential for full-time opportunities after probation, and it requires travel to client sites, a UK driving licence, and the ability to pass background and security checks.

Qualifications

• Minimum 2 years of relevant IT support experience (hybrid or field work).
• At least one IT certification (CompTIA A+, Network+, Microsoft Fundamentals).
• Strong skills in Windows OS, Microsoft 365, and basic networking.
• Must have permission to work in the UK and right-to-work verification.

Responsibilities

• Provide on-site IT support to clients in the UK.
• Troubleshoot systems and resolve technical issues remotely where needed.
• Travel locally to client sites for installations and support.
• Utilise ticketing systems to track and manage problems.

Skills

Windows OS

Microsoft 365

Basic networking

Education

CompTIA A+

Network+

Microsoft Fundamentals

Tools

Freshdesk

Zendesk

Active Directory

Remote Desktop Tools

Job description

London, United Kingdom

DCM is looking for a motivated and reliable Field IT Support Specialist to join our technical team. In this hybrid client-facing role, you’ll be responsible for providing on-site IT support, system troubleshooting, and remote technical assistance to various clients across the UK.

This position offers flexibility and is suitable for part-time workers, with full-time opportunities available after meeting performance goals and completing the probation period.

This is a direct recruitment – no agencies involved, no fees, and applications submitted only via our official career portal will be considered.

Mandatory:

• Minimum 2 years of relevant IT support experience (including hybrid or field work).
• At least one IT certification (e.g. CompTIA A+, Network+, Microsoft Fundamentals).
• Strong skills in Windows OS, Microsoft 365, and basic networking.
• Must have permission to work in the UK and be ready for right-to-work verification.
• Must have resided in the UK for a minimum of 3 years.
• Must be prepared to undergo a background and security check.
• Able to travel locally for client visits.
• UK Driving Licence (advantageous but not mandatory).
• Familiarity with ticketing systems (e.g. Freshdesk, Zendesk), AD, or remote desktop tools.
• Understanding of cybersecurity basics and endpoint protection.