IT Support & Network Analyst — Multi-Site Role with Benefits

Tatachemicalseurope

Northwich

On-site

GBP 45,000 - 55,000

Full time

14 days+
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Benefits offered by this job

37 days holidays per year
Volunteer day
Pension scheme
Life insurance
Healthcare

Job summary

Tata Chemicals Europe (TCE) is seeking an IT Support & Network Analyst to join our small IT team in Northwich. You will deliver hands-on IT support across UK sites, coordinate network and infrastructure tasks, and partner with remote teams to ensure a secure and reliable technology environment.

The role requires experience across end-user computing, networking, and cyber security initiatives, with travel to sites and a focus on customer service and continuous improvement.

Qualifications

  • Previous experience in an IT Support, Infrastructure Support, or Network Analyst role.
  • Experience supporting a multi-site organisation.
  • Experience working with a centralised or remote infrastructure/network team.
  • Strong understanding of Microsoft and VMware technologies and end-user computing.
  • Experience supporting networking infrastructure and troubleshooting connectivity issues.
  • Proven track record of delivering excellent customer service.

Responsibilities

  • End User Support: Deliver first-class IT support to users across multiple UK sites.
  • Diagnose and resolve hardware, software, network, and systems issues.
  • Provide face-to-face, telephone, and remote support to employees at all levels.
  • Explain technical issues in a clear and non-technical manner.
  • Ensure excellent customer service and positive user experiences.

Skills

IT support
Infrastructure support
Network analysis
Multi-site experience
Customer service
Communication
Problem solving

Education

Bachelor's degree in IT or related field

Tools

Microsoft technologies
VMware

Job description

Tata Chemicals Europe (TCE) is seeking an IT Support & Network Analyst to join our small IT team in Northwich. You will deliver hands-on IT support across UK sites, coordinate network and infrastructure tasks, and partner with remote teams to ensure a secure and reliable technology environment.

The role requires experience across end-user computing, networking, and cyber security initiatives, with travel to sites and a focus on customer service and continuous improvement.

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