IT Support & Network Analyst — Multi-Site Role with Benefits

Tatachemicalseurope; Northwich; On-site; GBP 45,000 - 55,000; Full time

Benefits offered by this job

37 days holidays per year

Volunteer day

Pension scheme

Life insurance

Healthcare

Job summary

Tata Chemicals Europe (TCE) is seeking an IT Support & Network Analyst to join our small IT team in Northwich. You will deliver hands-on IT support across UK sites, coordinate network and infrastructure tasks, and partner with remote teams to ensure a secure and reliable technology environment.

The role requires experience across end-user computing, networking, and cyber security initiatives, with travel to sites and a focus on customer service and continuous improvement.

Qualifications

• Previous experience in an IT Support, Infrastructure Support, or Network Analyst role.
• Experience supporting a multi-site organisation.
• Experience working with a centralised or remote infrastructure/network team.
• Strong understanding of Microsoft and VMware technologies and end-user computing.
• Experience supporting networking infrastructure and troubleshooting connectivity issues.
• Proven track record of delivering excellent customer service.

Responsibilities

• End User Support: Deliver first-class IT support to users across multiple UK sites.
• Diagnose and resolve hardware, software, network, and systems issues.
• Provide face-to-face, telephone, and remote support to employees at all levels.
• Explain technical issues in a clear and non-technical manner.
• Ensure excellent customer service and positive user experiences.

Skills

IT support

Infrastructure support

Network analysis

Multi-site experience

Customer service

Communication

Problem solving

Education

Bachelor's degree in IT or related field

Tools

Microsoft technologies

VMware

Job description

Tata Chemicals Europe (TCE) is seeking an IT Support & Network Analyst to join our small IT team in Northwich. You will deliver hands-on IT support across UK sites, coordinate network and infrastructure tasks, and partner with remote teams to ensure a secure and reliable technology environment.

The role requires experience across end-user computing, networking, and cyber security initiatives, with travel to sites and a focus on customer service and continuous improvement.