IT Support Manager

Ashdown Group; London; Hybrid; GBP 45,000 - 75,000; Full time

Job summary

An established industry player is seeking an accomplished IT Support Manager to lead a dynamic team in delivering exceptional IT services. This role offers a hybrid working pattern, allowing flexibility with remote work. The ideal candidate will have a strong background in IT support, proven leadership skills, and ITIL certification. You will be responsible for enhancing processes, managing incidents, and ensuring effective communication across the organization. This is a fantastic opportunity to make a significant impact in a market-leading business while fostering a proactive support environment.

Qualifications

• Proven experience leading successful IT teams in an enterprise environment.
• ITIL certified with experience in change projects and IT support improvement.

Responsibilities

• Lead a 10-person IT support team to deliver effective service.
• Improve processes for exceptional IT support and manage KPIs.

Skills

ITIL Certification

Leadership

Communication Skills

Change Management

IT Support

Job description

A highly successful business with circa 2,000 employees is looking for an accomplished IT Support Manager to join its team based in Birmingham, on an initial 6 month contract. Please note this role is Outside IR35 and offers a hybrid working pattern – you will be able to work from home 2 or 3 days per week.

In order to be suitable for this role you must be a highly capable IT Support Manager with proven experience of leading successful IT teams in an enterprise environment. You will be ITIL certified and have proven experience of leading change projects and improving IT support provision.

In this role you will lead a 10 person IT support team and be focussed on delivering a proactive and effective service to the business. You will serve as the figurehead for support operations throughout the business and will excel at communication enabling you to motivate the team, engage stakeholders and manage third parties.

Key responsibilities will include:

1. Improving processes and practices to ensure an exceptional support service is delivered.
2. Improving Incident, Problem & Change management across the firm.
3. Delivering a robust JML process.
4. Reviewing Group 3rd party partner contracts.
5. Ensuring comprehensive measurement and reporting of KPIs.

This is an excellent opportunity for an accomplished IT Support Manager to join a market leading business.