Technical Product Support Manager

ZipRecruiter; London; Remote; GBP 55,000 - 67,000; Full time

Job summary

A world-renowned tech leader is looking for a Technical Product Support Manager to act as a bridge between customers and engineering. This role ensures top-tier support while integrating community feedback into product improvements, ideal for someone with 3+ years in customer-facing roles and excellent communication skills.

Qualifications

• 3+ years in a customer support or community-facing role.
• Experience with support systems and task tracking tools.
• Background in GIS, OpenStreetMap, or geospatial tools.

Responsibilities

• Manage inbound support via email, forums, and chat.
• Collaborate with engineers to resolve issues and prioritize feature requests.
• Produce regular support performance and issue trend reports.

Skills

Communication skills

Customer sentiment translation

Experience with support systems

Job description

Job Description

Technical Product Support Manager

• Contract Length: 12 months
• Salary: £55,000-£67,000
• Location: UK Remote

Our client is a world renowned tech leader that paves the way in social media networking and VR experiences and they have an immediate requirement for a Technical Product Support Manager. The successful candidate will be a key bridge between customers and engineering, ensuring top-tier support while championing community feedback into product improvement.

Key Responsibilities:

• Manage inbound support via email, forums, and chat
• Collaborate with engineers to resolve issues and prioritize feature requests
• Produce regular support performance and issue trend reports
• Update help resources and support user onboarding campaigns
• Identify areas to improve the customer experience and automate solutions where possible

What We’re Looking For:

• 3+ years in a customer support or community-facing role
• Experience with support systems and task tracking tools
• Excellent communication skills
• Ability to translate customer sentiment into technical feedback
• Background in GIS, OpenStreetMap, or geospatial tools

Next steps to apply:

Apply now with word document CV or email your CV direct to [e-mail]. CV deadline is Monday 16th of June at 09:00AM.