Technical Support Manager

Corpay; London; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

Corpay is seeking a Technical Support Manager to lead a globally distributed team and manage applications on Windows servers and SaaS solutions. This hybrid position offers workspace, essential training, and a focus on team coaching. Ideal candidates will possess strong problem-solving and communication skills.

Benefits

Life insurance

Pension

Private healthcare

Holidays

Learning access

Career growth

Qualifications

• Experience leading support teams required.
• Proficiency with Windows applications and ITIL essential.
• Experience with financial applications is a plus.

Responsibilities

• Managing application support staff and incident activities.
• Providing technical support for Windows environments and financial applications.
• Training and coaching team members.

Skills

Analytical skills

Problem-solving

Communication skills

Tools

Windows applications

ITIL

Monitoring tools

Job description

• Remember your preferences (such as language);
• Monitor the general performance of our visitors’ experience on our website to improve usability for all visitors;
• Store essential information for registration and login purposes;
• Enable sharing of website pages on social networks, only if explicitly chosen by the user;
• Collect specific cookies and tracking tokens from social platforms like Twitter, Facebook, and Google+;
• TribePad: login to our social recruitment platform;
• trackerToken-4: track marketing activity sources;
• visitToken-4: determine how visitors found our website.

Technical Support Manager

Location: London, Strand

Type: Full-time

Posted: 3 Days Ago

Requisition ID: R06615

Your role

What you'll be doing

What We Need

Corpay is hiring a Technical Support Manager for our Cross Borders business in London. This newly created role involves managing a small, globally distributed team supporting applications on Windows servers and SaaS solutions, reporting to the Technical Operations Director, and collaborating with IT teams.

How We Work

The role is hybrid, based in London, with provided workspace, equipment, and training.

Responsibilities include:

• Managing application support staff and incident activities;
• Supporting and managing applications on Windows servers and SaaS platforms;
• Training and coaching team members;
• Collaborating with infrastructure teams;
• Providing technical support for Windows environments, financial applications, and monitoring tools;
• Handling vulnerability management, process documentation, and service improvements;
• Communicating during incidents and project updates;

Qualifications & Skills

• Experience leading support teams;
• Proficiency with Windows applications, ITIL, and monitoring tools;
• Strong analytical, problem-solving, and communication skills;
• Experience with financial applications is a plus.

Benefits & Perks

• Life insurance, pension, private healthcare, holidays, learning access, career growth.

About Corpay

Corpay is a global leader in business payments, committed to innovation, diversity, and inclusion, serving customers worldwide since 2000.

We are an equal opportunity employer and provide accommodations for applicants as needed.