Technical Product Support Manager

Principle HR; London; Remote; GBP 55,000 - 67,000; Full time

Job summary

A leading technology firm is seeking a Technical Product Support Manager to serve as a critical link between customers and engineering. The successful candidate will manage support channels, ensure product improvement via community feedback, and enhance the overall customer experience.

Qualifications

• 3+ years in a customer support or community-facing role.
• Experience with support systems and task tracking tools.
• Background in GIS, OpenStreetMap, or geospatial tools preferred.

Responsibilities

• Manage support via email, forums, and chat.
• Collaborate with engineers to resolve issues.
• Produce performance and issue trend reports.

Skills

Communication

Customer Support

Issue Resolution

Technical Feedback Translation

Tools

Support Systems

Task Tracking Tools

Job description

Technical Product Support Manager Contract Length: 12 months Salary: £55,000-£67,000 Location: UK Remote Our client is a world renowned tech leader that paves the way in social media networking and VR experiences and they have an immediate requirement for a Technical Product Support Manager. The successful candidate will be a key bridge between customers and engineering, ensuring top-tier support while championing community feedback into product improvement. Key Responsibilities: Manage inbound support via email, forums, and chat Collaborate with engineers to resolve issues and prioritize feature requests Produce regular support performance and issue trend reports Update help resources and support user onboarding campaigns Identify areas to improve the customer experience and automate solutions where possible What We’re Looking For: 3+ years in a customer support or community-facing role Experience with support systems and task tracking tools Excellent communication skills Ability to translate customer sentiment into technical feedback Background in GIS, OpenStreetMap, or geospatial tools preferred Next steps to apply: Apply now with word document CV or email your CV direct to [e-mail]. CV deadline is Monday 16th of June at 09:00AM.