IT Support Level 3 Apprenticeship - Cintra

QA Limited; Glasgow; On-site; GBP 18,000 - 20,000; Full time

Benefits offered by this job

25 Days annual leave

Pension scheme

Life insurance

Healthcare benefits

Employee assistance programme

Job summary

Cintra in Glasgow is offering an IT Support Apprentice role aligned to an SCQF Level 6 qualification. You’ll join the Digital Team, provide first-line support globally, and gain hands-on skills while progressing your IT career.

Working Monday to Friday 9am–5:30pm, with salary £18,000–£20,000 plus a benefits package and potential full-time progression after completion. Based at our Glasgow office, the apprenticeship emphasizes practical experience in hardware, software, cybersecurity basics, and

Qualifications

• Passion and enthusiasm for technology.
• Strong interest in pursuing a career within IT.
• Good communication and customer service skills.
• Logical problem-solving abilities.
• Willingness to learn and develop new technical skills.
• National 5 in Maths and English.

Responsibilities

• Provide first-line IT support to employees globally. Assist users with hardware, software, and system-related issues.
• Troubleshoot and resolve technical problems where possible. Escalate more complex issues to senior IT team members when required.
• Communicate with users via Microsoft Teams, email, phone, and ticketing systems.
• Configure and deploy laptops, mobile devices, and peripherals, assisting with application packaging and updates.
• Maintain accurate IT asset records and inventories, create, update, and manage user accounts.
• Assist with user access requests and permissions management and Maintain and update IT support documentation.

Skills

Tech enthusiasm

IT career interest

Customer service

Problem solving

Willingness to learn

Education

National 5 Maths & English

Job description

Kick-start your IT career with Cintra!

Support colleagues worldwide, solve technical challenges and build hands-on skills while earning an SCQF Level 6 qualification.

The Role

Cintra are looking to expand their Digital Team by recruiting an IT Support Apprentice! This apprentice will work towards an SCQF Level 6 Qualification based in their Glasgow office.

Responsibilities:

• Provide first-line technical support to employees globally. Assist users with hardware, software, and system-related issues
• Troubleshoot and resolve technical problems where possible. Escalate more complex issues to senior IT team members when required
• Communicate with users via Microsoft Teams, email, phone, and ticketing systems
• Configure and deploy laptops, mobile devices, and peripherals, assisting with application packaging and updates
• Maintain accurate IT asset records and inventories, create, update, and manage user accounts
• Assist with user access requests and permissions management and Maintain and update IT support documentation
• Ensure support tickets and requests are accurately recorded as well as supporting internal IT projects and business initiatives and assist with hardware rollouts and technology upgrades
• Support equipment logistics and coordination where required
• Monitor and respond to first-line cyber security incidents and alerts and assist with security compliance tasks, including Cyber Essentials requirements and everyday security hygiene
• Gain hands-on exposure to compliance frameworks, ISO standards, and SOC audits and assist with evidence gathering, security log maintenance, and audit documentation

What do they need from you?

• Passion and enthusiasm for technology
• Strong interest in pursuing a career within IT
• Good communication and customer service skills
• Logical problem-solving abilities
• Willingness to learn and develop new technical skills
• National 5 (or equivalent) in Maths and English

Working hours

Monday to Friday, 9am – 5:30pm.

Salary and Benefits

• Salary £18,000 - £20,000/year
• 25 Days annual leave
• Pension scheme
• Life insurance
• Healthcare benefits
• Employee assistance programme

Future prospects

Potential of a full-time role on completion.

About the Company

At Cintra, they are an award-winning multi-cloud consultancy and managed services provider, helping organisations modernise, migrate, and manage enterprise applications and database workloads across private and public cloud environments