IT Support Level 3 Apprenticeship - Hudson Hill Consulting

QA Limited; Runcorn; Presencial; GBP 16 000 - 25 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Full training and mentorship from IT

Level 3 IT Support qualification

Real-world IT support experience

Supportive team culture

Progression to full-time role

Resumo da oferta

Hudson Hill Consulting in Runcorn is offering an IT Support Apprentice role to begin an IT career. You will support the IT helpdesk, learn to troubleshoot hardware and software, and work towards a Level 3 IT Support qualification.

You will gain hands-on experience solving everyday tech issues, logging incidents, and developing customer service skills within a supportive team. 37.5 hours per week with full training and mentorship.

Qualificações

• 3 GCSEs at grades 4+ (A-C) in any subject.
• GCSE Maths and English at grades 3+ (D or above).
• Must not hold an existing qualification at the same or higher level in a similar subject.

Responsabilidades

• Serve as the first point of contact for users needing IT assistance via phone, email, or ticketing system.
• Log and track incidents and service requests accurately.
• Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals.
• Assist with account administration tasks like password resets and user access requests.
• Escalate more complex issues to senior support engineers as appropriate.
• Learn and follow internal processes for incident management and service delivery.
• Support the setup and deployment of new equipment for users.
• Maintain professionalism and a strong customer service attitude at all times.

Conhecimentos

Problem-solving

Communication

Willingness to learn

Customer service

Formação académica

GCSEs 4+ (A-C)

GCSE Maths & English 3+ (D+)

Ferramentas

Windows OS

Office applications

Descrição da oferta de emprego

Kick-start your IT career as with Hudson Hill Consulting!

Help users solve everyday tech issues, learn from experienced colleagues and earn a recognised Level 3 qualification.

Hudson Hill Consulting are looking for a motivated and enthusiastic IT Support Apprentice to join our IT team. This is a great opportunity to start your career in IT, gaining hands-on experience while working towards a recognised qualification. You'll support the IT helpdesk by assisting users with technical issues, learning to troubleshoot hardware and software problems, and developing essential IT support skills.

Responsibilities

• Serve as the first point of contact for users needing IT assistance via phone, email, or ticketing system
• Log and track incidents and service requests accurately
• Help diagnose and resolve basic IT issues related to desktop/laptop hardware, software, and peripherals
• Assist with account administration tasks like password resets and user access requests
• Escalate more complex issues to senior support engineers as appropriate
• Learn and follow internal processes for incident management and service delivery
• Support the setup and deployment of new equipment for users
• Maintain professionalism and a strong customer service attitude at all times

Requirements

• A keen interest in IT and technology
• Good problem-solving and communication skills
• Willingness to learn and take on new challenges
• Basic understanding of Microsoft Windows and Office applications (desirable but not essential)
• Strong work ethic, reliability, and a positive attitude

The Entry Requirements For This Programme Are As Follows

• 3 GCSEs (or equivalent) at grades 4+ (A-C) in any subject
• GCSE Maths and English (or equivalents) at grades 3+ (D or above)
• Prospective apprentices must not hold an existing qualification at the same or higher level as this apprenticeship in a similar subject

Working Hours

37.5 hours per week

What We Offer

• Full training and mentorship from experienced IT professionals
• Opportunity to gain a Level 3 IT Support qualification (or relevant course)
• Real-world experience in a professional IT support environment
• A supportive and inclusive team culture
• Potential for progression into a full-time role after successful completion

Future Prospects

90% of QA apprentices secure permanent employment after completing: this is 20% higher than the national average.

Role Information

• Programme: IT & Networking
• Role: Information Communication Technician L3 - Azure Cloud Support Specialist
• Locations: Runcorn - Hudson Hill Consulting, Runcorn
• Salary: £16,000 - £25,000/year