IT Support Intern: Start Career in IT & Troubleshooting

Ambikatechs; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology company in Birmingham is offering a fantastic opportunity to embark on a career in IT support. As part of this role, you will assist in troubleshooting hardware and software issues, support system upgrades, and log IT support tickets. You will learn about IT infrastructure, network configuration, and cybersecurity best practices while providing first-level support and collaborating in server maintenance tasks. Great chance to gain practical experience in the IT industry.

Qualifications

• Familiarity with ITIL frameworks is a plus.
• Basic understanding of IT infrastructure.
• Ability to provide first-level IT support.

Responsibilities

• Assist in troubleshooting hardware and software issues.
• Support IT team in system upgrades.
• Log and track IT support tickets.
• Help configure desktops, laptops, and mobile devices.
• Monitor system performance and report issues.
• Provide first-level IT support for employees.
• Assist in network configuration and monitoring.
• Learn basics of cybersecurity best practices.
• Support in printer and peripheral device setups.
• Document technical fixes and resolutions.
• Collaborate in server maintenance tasks.
• Provide support in software installations.
• Help in backup and recovery tasks.
• Assist in onboarding new employees with IT setup.
• Attend training on ITIL frameworks.

Skills

Troubleshooting hardware and software issues

IT support ticket logging

Network configuration

Basic cybersecurity knowledge

Software installation support

Job description

A technology company in Birmingham is offering a fantastic opportunity to embark on a career in IT support. As part of this role, you will assist in troubleshooting hardware and software issues, support system upgrades, and log IT support tickets. You will learn about IT infrastructure, network configuration, and cybersecurity best practices while providing first-level support and collaborating in server maintenance tasks. Great chance to gain practical experience in the IT industry.