IT Infrastructure Intern: Hands-on Server & Network

Devitechs; Birmingham; On-site; GBP 25,000 - 35,000; Full time

Job summary

A technology solutions provider in Birmingham is seeking an IT Operations Support professional to assist with daily IT tasks and server management. This role involves configuration and monitoring of network devices, software installation, and helpdesk support. Candidates will also be responsible for maintaining IT equipment inventory and participating in cloud migrations. A proactive approach towards documenting processes and suggesting improvements is essential. Strong willingness to learn and adapt in a fast-paced environment is desired.

Responsibilities

• Support day-to-day IT operations and maintenance.
• Assist in server installation and upgrades.
• Configure routers, switches, and network devices.
• Monitor hardware performance and usage.
• Support helpdesk in ticket resolution.
• Install and update system software.
• Maintain inventory of IT equipment.
• Participate in network troubleshooting.
• Configure VPN and remote access.
• Assist in implementing backup procedures.
• Help with cybersecurity patch updates.
• Create network topology documentation.
• Support migration to cloud-based solutions.
• Monitor bandwidth and resource allocation.
• Participate in hardware audits.
• Coordinate with vendors for maintenance.
• Support setup of employee workstations.
• Research and suggest IT process improvements.
• Document IT support tickets and resolutions.
• Participate in system reliability testing.

Job description

A technology solutions provider in Birmingham is seeking an IT Operations Support professional to assist with daily IT tasks and server management. This role involves configuration and monitoring of network devices, software installation, and helpdesk support. Candidates will also be responsible for maintaining IT equipment inventory and participating in cloud migrations. A proactive approach towards documenting processes and suggesting improvements is essential. Strong willingness to learn and adapt in a fast-paced environment is desired.