IT Support Intern — Hands-On Tech & Remote Work

Loveyourassets; Birmingham; On-site; GBP 18,000 - 24,000; Part time

Job summary

A technology solutions provider based in Birmingham is seeking a motivated IT Support Intern. This role will involve providing first-level technical support, assisting with software and hardware setup, and troubleshooting common IT issues. Ideal for students who are passionate about technology, this internship offers a chance to gain hands-on experience in IT service management and to collaborate with a dynamic IT team. The candidate will assist in maintaining IT systems and contribute to cybersecurity efforts.

Responsibilities

• Provide first-level technical support to employees.
• Assist with installation and configuration of software/hardware.
• Troubleshoot common IT issues (network, printers, applications).
• Maintain IT asset inventory and documentation.
• Support in setting up user accounts and access controls.
• Ensure data backup and recovery processes are followed.
• Monitor system performance and uptime.
• Help secure company systems with antivirus updates and patches.
• Collaborate with the IT team for infrastructure upgrades.
• Assist in managing cloud-based applications (Office 365, etc.).
• Provide support for remote working setups.
• Learn IT service management tools and ticketing systems.
• Support cybersecurity awareness training.
• Document troubleshooting procedures for internal use.
• Gain hands-on experience with enterprise IT tools and platforms.

Job description

A technology solutions provider based in Birmingham is seeking a motivated IT Support Intern. This role will involve providing first-level technical support, assisting with software and hardware setup, and troubleshooting common IT issues. Ideal for students who are passionate about technology, this internship offers a chance to gain hands-on experience in IT service management and to collaborate with a dynamic IT team. The candidate will assist in maintaining IT systems and contribute to cybersecurity efforts.