IT Support Intern Ambika Technologies

Ambikatechs; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A technology company in Birmingham is offering a fantastic opportunity to embark on a career in IT support. As part of this role, you will assist in troubleshooting hardware and software issues, support system upgrades, and log IT support tickets. You will learn about IT infrastructure, network configuration, and cybersecurity best practices while providing first-level support and collaborating in server maintenance tasks. Great chance to gain practical experience in the IT industry.

Qualifications

• Familiarity with ITIL frameworks is a plus.
• Basic understanding of IT infrastructure.
• Ability to provide first-level IT support.

Responsibilities

• Assist in troubleshooting hardware and software issues.
• Support IT team in system upgrades.
• Log and track IT support tickets.
• Help configure desktops, laptops, and mobile devices.
• Monitor system performance and report issues.
• Provide first-level IT support for employees.
• Assist in network configuration and monitoring.
• Learn basics of cybersecurity best practices.
• Support in printer and peripheral device setups.
• Document technical fixes and resolutions.
• Collaborate in server maintenance tasks.
• Provide support in software installations.
• Help in backup and recovery tasks.
• Assist in onboarding new employees with IT setup.
• Attend training on ITIL frameworks.

Skills

Troubleshooting hardware and software issues

IT support ticket logging

Network configuration

Basic cybersecurity knowledge

Software installation support

Job description

A fantastic opportunity to start a career in IT support. You’ll work alongside professionals, resolve technical issues, and build strong foundations in IT infrastructure.

Responsibilities

• ✔️ Assisted in troubleshooting hardware and software issues
• ✔️ Supported IT team in system upgrades
• ✔️ Logged and tracked IT support tickets
• ✔️ Helped configure desktops, laptops, and mobile devices
• ✔️ Monitored system performance and reported issues
• ✔️ Provided first-level IT support for employees
• ✔️ Assisted in network configuration and monitoring
• ✔️ Learned basics of cybersecurity best practices
• ✔️ Supported in printer and peripheral device setups
• ✔️ Documented technical fixes and resolutions
• ✔️ Collaborated in server maintenance tasks
• ✔️ Provided support in software installations
• ✔️ Helped in backup and recovery tasks
• ✔️ Assisted in onboarding new employees with IT setup
• ✔️ Attended training on ITIL frameworks