IT Support Intern — Hands-on Tech Assistant

Devitechs; Birmingham; On-site; GBP 20,000 - 25,000; Full time

Job summary

A leading IT firm in Birmingham seeks an intern for its IT Support Team. This position offers hands-on experience in troubleshooting, user support, and IT operations. Responsibilities include assisting with IT support tickets, troubleshooting hardware/software issues, managing user accounts, and conducting routine system checks. The ideal candidate will gain valuable exposure to IT operations while supporting various IT functions. This internship is an excellent opportunity for those looking to kickstart their career in the tech industry.

Responsibilities

• Assist in handling IT support tickets.
• Support troubleshooting of hardware/software issues.
• Help with installation and configuration of systems.
• Assist in user account management.
• Document IT issues and resolutions.
• Conduct routine system health checks.
• Assist in patch updates and antivirus installation.
• Support teams in setting up meetings and remote access.
• Help with data backup processes.
• Provide basic training support to end users.
• Research IT support tools for efficiency.
• Assist in IT inventory management.
• Support migration activities for system upgrades.
• Collaborate in IT policy documentation.
• Report IT support statistics to the team lead.

Job description

A leading IT firm in Birmingham seeks an intern for its IT Support Team. This position offers hands-on experience in troubleshooting, user support, and IT operations. Responsibilities include assisting with IT support tickets, troubleshooting hardware/software issues, managing user accounts, and conducting routine system checks. The ideal candidate will gain valuable exposure to IT operations while supporting various IT functions. This internship is an excellent opportunity for those looking to kickstart their career in the tech industry.