IT Support Intern: Hands-On Tech Troubleshooting & Ops

Devitechs; Birmingham; On-site; GBP 20,000 - 28,000; Full time

Job summary

A growing IT operations company in Birmingham is seeking IT Support Interns to join their team. This internship offers hands-on experience in troubleshooting and maintaining IT systems, and interns will be mentored by experienced IT professionals. Key responsibilities include providing first-level support for hardware and software issues, assisting in technical problem resolution, and supporting IT equipment management. The position promises exposure to enterprise-level tools and valuable IT practices essential for professional growth.

Qualifications

• Ability to provide first-level IT support.
• Basic knowledge of troubleshooting hardware and software issues.
• Willingness to learn and adapt in a fast-paced IT environment.

Responsibilities

• Provide first-level support for hardware and software issues.
• Assist in diagnosing and resolving technical problems.
• Support installation, configuration, and maintenance of IT equipment.
• Monitor system performance and escalate complex issues.

Skills

Troubleshooting

Technical support

System maintenance

User account management

Network troubleshooting

Tools

Office 365

ServiceNow

Jira

Job description

A growing IT operations company in Birmingham is seeking IT Support Interns to join their team. This internship offers hands-on experience in troubleshooting and maintaining IT systems, and interns will be mentored by experienced IT professionals. Key responsibilities include providing first-level support for hardware and software issues, assisting in technical problem resolution, and supporting IT equipment management. The position promises exposure to enterprise-level tools and valuable IT practices essential for professional growth.