IT Support & Infrastructure Engineer (Remote & On-Site)

Emplyfy; Southampton; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday annually

Job summary

Emplyfy is seeking an experienced IT professional for a hands-on engineering role within an international technology organisation. The role involves direct customer interaction, remote and on-site support, and resolving complex technical issues across Microsoft 365, Azure, Windows Server, and network infrastructure.

The successful candidate will have at least five years in IT engineering, strong problem-solving, and excellent customer-facing communication to manage incidents, perform

Qualifications

• Minimum 5 years in an IT engineering role.
• Knowledge of Cyber Essentials and GDPR security standards.
• Experience with Microsoft 365 services.
• Experience with Azure administration.
• Experience with Windows Server and Group Policy.
• Strong customer-facing communication.
• Ability to work independently and remotely.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and undertake planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within agreed SLAs.
• Escalate critical, complex or high-priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent and important tasks are dealt with accordingly.
• Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work and outstanding actions.
• Respond to major incidents and priority issues both remotely and at customer locations.

Skills

Customer-facing

Troubleshooting

Communication

Tools

Microsoft 365

Intune

RMM solutions

Azure

Windows Server

DNS/DHCP

Job description

Emplyfy is seeking an experienced IT professional for a hands-on engineering role within an international technology organisation. The role involves direct customer interaction, remote and on-site support, and resolving complex technical issues across Microsoft 365, Azure, Windows Server, and network infrastructure.

The successful candidate will have at least five years in IT engineering, strong problem-solving, and excellent customer-facing communication to manage incidents, perform