Global IT Support & Infrastructure Engineer

Emplyfy; Little Chalfont; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

Salary £30,000–£40,000 per year

40 days of paid holiday

Job summary

Emplyfy is seeking an experienced IT engineer to deliver hands-on technical support for a range of customer environments within an international MSP. The role requires direct customer interaction, on-site visits, and remote support to resolve complex incidents and perform planned maintenance.

The successful candidate will have 5+ years in IT engineering, strong security and Microsoft 365 expertise, plus Azure and network infrastructure experience.

Qualifications

• 5+ years in an IT engineering role.
• Cyber Essentials and GDPR security standards (mandatory).
• Microsoft 365 services (Email, SharePoint, Teams, OneDrive) (mandatory).
• Microsoft Intune, RMM solutions and telephone platforms.
• Network infrastructure installation and support (routers, switches, wireless APs, DHCP, DNS, TCP/IP, firewalls, VLANs).
• Working with external suppliers and service providers to resolve requirements.
• Applying IT procedures, controls and industry best practices.
• Windows Server 2016/2019/2022, including Group Policy and security policies.
• Azure administration and implementation.
• Windows 10/11 and Mac operating systems.
• Building, imaging and configuring different customer environments.
• Strong written and verbal communication and a professional customer-facing manner.
• Ability to analyse issues, troubleshoot effectively and work independently.
• Collaborative approach and team contribution.

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters.
• Visit customer sites to investigate and resolve technical issues, perform installations and planned maintenance.
• Manage incidents, requests and ongoing technical tasks through the Service Desk system.
• Provide customers with regular updates and ensure tickets are progressed within SLAs.
• Escalate critical or high-priority issues to Management when appropriate.
• Organise daily workloads and ensure urgent tasks are dealt with.
• Monitor customer environments to ensure reliability and business alignment.
• Install, configure, test, maintain and repair IT hardware, software and related systems.
• Maintain accurate ticket information and document technical work.
• Respond to major incidents and priority issues remotely and on-site.

Skills

Customer-facing

Troubleshooting

Incident management

Communication

Tools

Microsoft 365

Intune

RMM tools

Network infrastructure (DNS/DHCP/TCP/IP)

Azure

Windows Server (2016/2019/2022)

Windows 10/11

MacOS

Job description

Emplyfy is seeking an experienced IT engineer to deliver hands-on technical support for a range of customer environments within an international MSP. The role requires direct customer interaction, on-site visits, and remote support to resolve complex incidents and perform planned maintenance.

The successful candidate will have 5+ years in IT engineering, strong security and Microsoft 365 expertise, plus Azure and network infrastructure experience.