IT Support & Infrastructure Engineer — On-Site & Remote

Emplyfy; West Stow; Hybrid; GBP 30,000 - 40,000; Full time

Benefits offered by this job

40 days' paid holiday annually

Job summary

Emplyfy is seeking an experienced IT engineer for a hands-on role within an international technology organisation. The successful candidate will provide technical assistance to customers, resolve issues, and support IT environments both remotely and on customer premises.

With at least 5 years' experience, you will work with Microsoft 365, Intune, Azure, Windows Server and network infrastructure, while following Cyber Essentials and GDPR security standards.

Qualifications

• Minimum of 5 years' experience in a similar IT engineering role
• Experience with Cyber Essentials and GDPR security standards
• Experience with Microsoft 365 services (Email, SharePoint, Teams, OneDrive)
• Experience with Microsoft Intune, RMM solutions and telephone platforms
• Network infrastructure installation and support (routers, switches, DHCP, DNS, TCP/IP, firewalls, VLANs)
• Experience working with external suppliers and service providers
• Knowledge of IT procedures, controls and industry best practices
• Windows Server 2016/2019/2022 including Group Policy
• Azure administration and implementation
• Windows 10/11 and Mac operating systems
• Building, imaging and configuring customer environments
• Strong written and verbal communication skills
• Ability to analyse issues, troubleshoot effectively and work independently
• Collaborative team player

Responsibilities

• Provide technical assistance to customers and act as a trusted point of contact for support matters
• Visit customer sites to investigate and resolve technical issues, perform installations and planned maintenance
• Manage incidents, requests and ongoing technical tasks through the Service Desk system
• Provide customers with regular updates and ensure tickets are progressed within SLAs
• Escalate critical, complex or high-priority issues to Management when appropriate
• Organise daily workloads and ensure urgent and important tasks are dealt with accordingly
• Monitor customer environments and infrastructure to ensure systems remain reliable and meet business requirements
• Install, configure, test, maintain and repair IT hardware, software and related systems
• Maintain accurate ticket information and document technical work and outstanding actions
• Respond to major incidents and priority issues both remotely and at customer locations

Job description

Emplyfy is seeking an experienced IT engineer for a hands-on role within an international technology organisation. The successful candidate will provide technical assistance to customers, resolve issues, and support IT environments both remotely and on customer premises.

With at least 5 years' experience, you will work with Microsoft 365, Intune, Azure, Windows Server and network infrastructure, while following Cyber Essentials and GDPR security standards.