IT support - global hardware brand

The Language Business Ltd; Sunbury-on-Thames; On-site; GBP 20,000 - 22,000; Full time

Job summary

A leading technology company in Sunbury-on-Thames is looking for a support technician. You will install, operate, and support software and hardware systems, ensuring user requirements are met. Strong knowledge of computer systems, Windows OS, and networking protocols is essential. The position offers a salary range of £20,000 - £22,000 plus a discretionary bonus and excellent benefits including 24 days holiday, pension contributions, and health insurance.

Benefits

24 days holiday plus Bank Holidays

6% pension contribution

75% reimbursement for travel

Permanent health insurance

Gym membership contributions

Life Assurance

Free tea/coffee

Subsidised vending and lunch

Qualifications

• Strong knowledge of computer systems and encryption.
• Knowledge of Microsoft Exchange and Office 365 is beneficial.
• Working knowledge of TCP/IP networking protocol.

Responsibilities

• Install and test computer software and hardware systems.
• Maintain hardware and software systems for all internal users.
• Resolve First level support requests from the IT Helpdesk system.
• Analyse and report on support calls within the Helpdesk system.
• Maintain inventory and asset records for computer equipment.
• Assist in the replacement of computers if necessary.
• Follow-up with users to ensure system meets their needs.

Skills

Knowledge of computer systems

Windows OS & server

Microsoft Exchange

Office 365

TCP/IP networking

Desktop and laptop support

Job description

LOCATION

Sunbury on Thames, South West London (Middlesex - 45 minutes direct from Waterloo)

COMPANY

Our client is a world leading technology and IT hardware brand offering a fantastic work environment and amazing benefits including 24 days holiday (+ Bank Holidays), pension (6% company contribution), paid travel (up to £100 a month) and lots more including a 3.30 pm finish every Friday!!

JOB RESPONSIBILITIES

You will be primarily responsible for installing, operating and supporting approved software and hardware systems at the client's premises to ensure that user requirements are met.

• Installs and tests computer software and hardware systems as requested
• Maintains hardware and software systems for all internal users
• Resolve all First level support requests from the IT Helpdesk system in a timely and efficient manner
• Analyse and report on support calls within the Helpdesk system to trend underlying problems
• Maintains inventory and asset records for computer and other related equipment
• Assists in the replacement of computers and/or other related equipment if necessary
• Follows-up with users to ensure that the system is meeting their needs and recommends business and systems solutions to department management

CANDIDATE EXPERIENCE / SKILLS

• Strong knowledge of computer systems and encryption is required including Windows OS & server, Windows-based applications and Software Imaging
• Knowledge of Microsoft Exchange and Office 365 is beneficial.
• Working knowledge of TCP/IP networking protocol and related utilities is preferred (e.g. ping, nslookup).
• Working knowledge of common mail and web protocols is preferred such as IMAP, POP3, HTTP, SSL
• Experience in desktop and laptop support is preferred

SALARY

£20,000 - £22,000 + discretionary company bonus (could be 10-15% of salary or more) + fantastic benefits including:

• 24 days holiday increasing after service PLUS up to 8 Bank Holidays a year
• Pension after two months - 6% contribution from the company
• 75% reimbursement of travel (up to £100 a month)
• Permanent health insurance
• Gym membership (up to 50% paid for by the company)
• Life Assurance
• Free tea/coffee and subsidised vending
• Cultural and subsidised lunch AND MORE!!!

To be considered for this excellent opportunity to join an award winning, international business, please click the Apply Now button and send your CV to us.