IT Support Engineer - Windows/macOS/Linux & Service Desk

Infleqtion; Kidlington; Hybrid; GBP 26,000 - 38,000; Full time

Benefits offered by this job

Bonus program

Pension (10%)

Private healthcare

Cycle to work

Life assurance

Job summary

Infleqtion UK is seeking an IT Support Analyst to deliver first-line IT support across Windows, macOS and Linux environments. You will manage incidents, service requests, and routine account changes, ensuring timely resolution and accurate documentation.

You will support laptops, desktops, printers and peripherals, collaborate with the IT Systems Engineer, and contribute to onboarding/offboarding and asset management while upholding security and work-life balance.

Qualifications

• Minimum 1 to 2 years’ experience in an IT support, service desk or similar role, or equivalent technical training.
• Good knowledge of Microsoft 365 and Windows.
• Understanding of user accounts, permissions and access management.
• Experience supporting laptops, desktops and peripherals.
• Familiarity with ticketing & remote support platforms.
• Good troubleshooting and problem-solving skills.
• Strong customer-service and communication skills.
• Ability to prioritise multiple requests and maintain accurate documentation.
• Willingness to develop technical capability and take on broader responsibilities over time.

Responsibilities

• Provide first-line IT support through FreshService and direct user engagement.
• Log, categorise, prioritise and track incidents and service requests through to resolution.
• Troubleshoot Microsoft 365, Windows, and common business applications.
• Support laptops, desktops, printers and peripherals.
• Prepare, deploy, recover and securely dispose of end-user equipment.
• Coordinate user onboarding, offboarding and routine access changes.
• Perform routine account and access administration.
• Maintain accurate asset records, inventory and stock levels.
• Support meeting rooms, desk booking and other workplace technology.
• Maintain user-facing documentation and knowledge articles.
• Escalate complex technical issues appropriately to the IT Systems Engineer or relevant third party.
• Support routine patching, device compliance and security activities.
• Assist with software deployment and endpoint-management activities.
• Support IT projects, office changes, supplier coordination and hardware logistics.
• Provide clear communication and timely follow-up to users throughout incidents and service requests.

Skills

Microsoft 365

Windows

Access management

Laptops & desktops

Peripherals

Ticketing

Remote support

Customer service

Documentation

Communication

Education

Technical qualification

Tools

FreshService

Job description

Infleqtion UK is seeking an IT Support Analyst to deliver first-line IT support across Windows, macOS and Linux environments. You will manage incidents, service requests, and routine account changes, ensuring timely resolution and accurate documentation.

You will support laptops, desktops, printers and peripherals, collaborate with the IT Systems Engineer, and contribute to onboarding/offboarding and asset management while upholding security and work-life balance.