IT Support Engineer - Windows & Citrix Expert (London)

Berenberg; Greater London; On-site; GBP 35,000 - 52,000; Full time

Benefits offered by this job

Private pension plan

Private Health Insurance

Enhanced parental leave policies

Employee Assistance Programme

Job summary

Berenberg is seeking an IT Support Engineer to join the Innovation & Technology division in London. You will diagnose hardware and software issues, support Windows and Citrix environments and assist with device migrations, mobile and desk setups.

The role requires strong customer service, remote and onsite support skills, and collaboration across IT and business teams. Expect involvement in conferences and enterprise tooling, with growth opportunities within a private bank setting.

Qualifications

• Experience diagnosing hardware and software issues across Windows and Citrix platforms.
• Knowledge of AD, GPOs and basic networking to support enterprise IT.
• Familiarity with collaboration and trading-related software tools (Bloomberg, Fidessa) is a plus.

Responsibilities

• Act as an internal IT Workplace Support Technician for incidents, problems and requests via ServiceNow, phone, email or chat.
• Provide onsite, remote and desk-side support across multiple business units.
• Assist with upgrades and fixes and participate in IT projects as needed (e.g., device migrations).
• Support conferences and user devices including Windows, Citrix and office productivity tools.
• Coordinate with teams to deliver timely and clear technical resolutions.

Skills

Windows OS

Citrix XenApp

Office365

Intune

Fidessa

Bloomberg

Cisco Telephony

Network basics

Windows Server

Group Policy

Active Directory

UMS Admin

Mobile Devices (Apple)

Mac support

Azure

Printers

Thin clients

Desk setup

Tools

ServiceNow

Citrix

Bloomberg

Fidessa

Intune

Job description

Berenberg is seeking an IT Support Engineer to join the Innovation & Technology division in London. You will diagnose hardware and software issues, support Windows and Citrix environments and assist with device migrations, mobile and desk setups.

The role requires strong customer service, remote and onsite support skills, and collaboration across IT and business teams. Expect involvement in conferences and enterprise tooling, with growth opportunities within a private bank setting.