IT Support Specialist – End-User & Network Expert

Osprey Europe Limited

Greater London

Hybrid

GBP 28,000 - 42,000

Full time

10 days ago

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Job summary

Helen of Troy is hiring an IT Support Specialist in London, based at our Southwark/Waterloo offices, working full time in-office. You will provide end-user, both local and remote technical support of desktop and laptop hardware and software, diagnose problems, and install, configure, and repair computer systems including PCs, Macs, servers, and peripherals.

The role requires 2+ years of 1st/2nd line support, familiarity with Office apps, networking basics, and experience with Citrix/VMware.

Qualifications

2+ years of 1st/2nd line IT support experience.
Strong knowledge of Microsoft Office applications (Outlook, Excel, Word, Visio, SharePoint).
Experience supporting remote users and offices and hardware repair basics.

Responsibilities

Provide end-user IT support for desktop, laptop hardware and software.
Research, analyse, diagnose problems with client systems including servers and networks.
Install, configure, upgrade, and troubleshoot software/hardware for PCs, Macs, servers, and peripherals.
Assist in managing servers/services including email, print and backup servers and OS/software.
Support local and WAN/VPN connectivity and liaise with global IT teams.