IT Support Engineer – User Help, Training & Docs

Murata; Fleet; On-site; GBP 32,000 - 45,000; Full time

Job summary

Murata in Fleet, United Kingdom, is looking for an IT Support Engineer to serve as the first-level contact for hardware and software issues across our European branches, especially the Fleet office.

You will identify root causes, escalate where needed, provide practical solutions, and maintain high user satisfaction through clear documentation and user training. This hands-on role offers onboarding, ongoing IT projects in an international environment, and opportunities for professional growth.

Qualifications

• GCSE and/or Bachelor in IT, Computing or Digital Technologies.
• Minimum 2 years experience in User Support role.
• In-depth knowledge of standard hardware and software (Windows/Office applications).
• Fluent in English (speaking and writing).
• Hands-on mentality.
• Solution-oriented approach.
• Open to people and new ideas.
• Ability to contribute to the IT team.

Responsibilities

• First level support contact for hardware/software issues for our European branches, especially Fleet office.
• Identify the root causes of errors, escalating serious concerns and/or unknown problems to other Support Engineers, related third parties or management.
• Provide solutions to keep a high level of availability for users.
• Adopt processes to track and maintain high user satisfaction.
• Create and maintain high quality documentation of processes.
• Support users in their work environment by conducting user trainings, writing and editing training manuals, and gaining feedback from users to improve training methods.
• Proactively support reduction of infrastructure issues by analysing common complaints and problems reported by users and formulate solutions with management.

Skills

Problem solving

Hands-on mentality

Solution-driven

People-oriented

Team collaboration

Education

GCSE / Bachelor in IT, Computing or Digital Technologies

Tools

Windows OS

Microsoft Office

Job description

Murata in Fleet, United Kingdom, is looking for an IT Support Engineer to serve as the first-level contact for hardware and software issues across our European branches, especially the Fleet office.

You will identify root causes, escalate where needed, provide practical solutions, and maintain high user satisfaction through clear documentation and user training. This hands-on role offers onboarding, ongoing IT projects in an international environment, and opportunities for professional growth.