Field IT Support Engineer – On-Site & Remote

RMT Accountants & Business Advisors; Newcastle upon Tyne; On-site; GBP 26,000 - 38,000; Full time

Job summary

RMT Technology in the United Kingdom is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across our nationwide client base. The role involves regular on-site visits to client locations and collaboration with the Managed Service team in Newcastle-upon-Tyne.

You will handle first-line support via phone, email, and tickets, troubleshoot across Windows, 365, AD, and networking, and escalate when needed.

Qualifications

• Proven experience in an IT support or service desk role.
• Strong knowledge of Windows OS, Microsoft 365, and Active Directory.
• Understanding of networking basics (DNS, DHCP, VPN, TCP/IP).
• Familiarity with ITSM tools (ServiceNow, Freshservice, etc.).
• Excellent troubleshooting and problem-solving skills.
• Customer-focused with strong communication skills.
• Ability to work independently in a remote environment with team coordination.
• A full and valid driving licence is required for client-site visits.

Responsibilities

• Regular on-site visits to clients delivering first and second line support.
• Act as the first line of support via phone, email, and ticketing systems.
• Troubleshoot hardware, software, and network problems, escalating when required.
• Manage user accounts and access rights in Microsoft 365 and Active Directory.
• Configure and support desktops, laptops, and mobile devices.
• Keep tickets updated and resolved in line with SLAs.
• Assist with IT projects, rollouts, and system improvements.
• Collaborate with our office based team in Newcastle-upon-Tyne.

Skills

IT support

Windows OS

Microsoft 365

Active Directory

Networking basics

ITSM tools

Troubleshooting

Customer focus

Communication

Driving licence

Job description

RMT Technology in the United Kingdom is seeking an experienced IT Service Desk Engineer to be the first point of contact for technical support across our nationwide client base. The role involves regular on-site visits to client locations and collaboration with the Managed Service team in Newcastle-upon-Tyne.

You will handle first-line support via phone, email, and tickets, troubleshoot across Windows, 365, AD, and networking, and escalate when needed.