IT Support Engineer — End-User Tech & IT Lifecycle

Helsing GmbH; Greater London; Hybrid; GBP 35,000 - 55,000; Full time

Benefits offered by this job

Relocation support

VSOP options

Education allowances

Company events

Infraduction onboarding

Job summary

Helsing GmbH is seeking an IT Support Engineer to be the first line of defence for our UK or German offices. You will resolve issues quickly, own device lifecycles, and ensure SaaS tools and meeting rooms run smoothly, enabling engineers and AI specialists to protect democracies.

You’ll work closely with the IT Engineering team to spot recurring problems, automate them, and raise service quality across Helsing.

Qualifications

• 3+ years in an IT support role, with L2/L3 responsibilities in a fast-paced environment.
• Experience supporting macOS, Windows and iOS; solid identity, endpoint, and SaaS troubleshooting.
• Strong problem-solving, willingness to learn new tech, and user-focused mindset.

Responsibilities

• Provide end-user tech support via Slack, email, and in-person troubleshooting for macOS, Windows, and iOS.
• Own and triage tickets in Jira Service Management with timely resolution and clear communication.
• Manage full user and device lifecycle: onboarding, offboarding, joiners/movers/leavers, and access reviews.
• Maintain local video conferencing hardware, meeting rooms, printers, and event support.
• Administer day-to-day Microsoft 365 (Entra ID, Exchange, SharePoint, Teams) and other SaaS tools.
• Build and maintain runbooks, documentation, and self-service content to scale impact.
• Partner with IT Engineering to design longer-term fixes and automations.

Skills

IT support

macOS

Windows

iOS

Jira Service Management

Entra ID

Exchange

SharePoint

Teams

Documentation

Automation

Communication

Tools

Jira Service Management

Microsoft 365

Job description

Helsing GmbH is seeking an IT Support Engineer to be the first line of defence for our UK or German offices. You will resolve issues quickly, own device lifecycles, and ensure SaaS tools and meeting rooms run smoothly, enabling engineers and AI specialists to protect democracies.

You’ll work closely with the IT Engineering team to spot recurring problems, automate them, and raise service quality across Helsing.